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Presidio · 1 month ago

Senior Manager, Order Processing

United States

Full-time

Remote

Senior Level, Lead/Staff

8+ years exp

Presidio is at the forefront of a global technology revolution, transforming industries through cutting-edge digital solutions and next-generation AI. The Senior Manager of Order Processing will manage and support the daily activities of the Order Processing Department, ensuring high standards of quality, service, accuracy, and efficiency while collaborating with cross-functional teams.

Cloud InfrastructureInformation ServicesInformation Technology

Responsibilities

Lead and mentor the order processing team to achieve departmental goals for accuracy, timeliness, and service quality

Establish performance metrics and continuous improvement goals

Foster a culture of accountability, collaboration, and professional development

Proven analytical leader requires minimal direction with the ability to work within a diverse team and boundary partners

Oversee order management, including order entry, validation, purchase orders, pricing, and ensure compliance with company policies, contractual agreements, and customer requirements

Manage order prioritization. Evaluate existing processes and implement automation or system enhancements to increase efficiency and scalability

Deadline Driven, ensuring orders are processed in accordance with the organization's customer service standards and Presidio SLA's

Develop and document standard operating procedures (SOPs)

Collaborate with Sales, Finance, Quality Control, Change Order Management, Credit, and Billing teams to ensure smooth information flow and issue resolution

Act as a key liaison for escalations and special-order handling

Continuous improvement mindset and Cross-functional collaboration

Provide data-driven insights to leadership on trends, KPIs, and opportunities for improvement

Qualification

Order management operationsERPCRM proficiencyProcess improvement leadershipAnalytical skillsCommunication skillsTeam managementAttention to detailCollaboration skillsProblem-solving abilities