WUNDERTALENT · 3 days ago
Customer Success Operations Lead
Redwood City, CA
Full-time
Hybrid
Mid, Senior Level
$180K/yr - $180K/yr
4+ years expWUNDERTALENT is a fast growing SaaS company transforming how engineers design electronic products. They are hiring a senior Customer Success leader to take ownership of customer outcomes and the operational backbone of the Customer Success function, ensuring customers realize measurable value while building scalable processes.
Human ResourcesRecruitingStaffing Agency
Responsibilities
Own end to end customer onboarding, adoption, and ongoing success
Design and run scalable Customer Success processes, playbooks, and workflows
Build strong relationships with senior stakeholders across a global customer base
Act as a strategic advisor to customers, helping them drive adoption and ROI
Lead renewals and expansion efforts, working closely with Sales and Account Management
Track customer health, usage, and engagement metrics to proactively manage risk and growth
Gather customer feedback and translate it into actionable insights for Product and Engineering
Serve as a technical escalation point for customers, coordinating with internal teams to resolve issues efficiently
Qualification
Required
4+ years experience in Customer Success, Account Management, or a similar customer facing SaaS role
Proven experience owning renewals, expansions, and long term customer relationships
Strong operational mindset with experience building or improving CS processes and systems
Comfortable working with technical products and explaining complex concepts clearly
Excellent communication skills with the ability to work with both technical and non technical stakeholders
Data driven and comfortable using metrics to guide decisions and prioritisation
Collaborative by nature and confident working cross functionally
Preferred
Background or exposure to engineering, hardware, or highly technical SaaS products is a strong advantage
Company
WUNDERTALENT
WunderTalent is a staffing firm that specialises on recruitment and executive search in the SaaS and IT industries.
2-10 employees
Funding
Current Stage
Early StageTotal Funding
$0.11M2022-10-18Angel· $0.11M
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