Climate Pros, LLC · 1 day ago
IT Helpdesk Technician Lead
Glendale Heights, IL
Full-time
Onsite
Mid, Senior Level
$80K/yr - $100K/yr
3+ years expClimate Pros, LLC is seeking an IT Helpdesk Technician Lead to oversee the IT Helpdesk team. This role involves leading support operations, creating and revising Helpdesk procedures, and enhancing the user support experience while mentoring team members.
Construction
No H1B
Hiring Manager
Janice Aldridge
Responsibilities
Leading support for the IT team
Aligning with overall department goals while driving the user support experience
Working closely with the IT Helpdesk team to revise and create Helpdesk procedures
Addressing ticket issues and escalations
Assisting with the growth of the team
Supervising and mentoring a team of 6+ IT Helpdesk Technicians
Providing technical training and guidance to individual team members
Managing a Helpdesk software system, including assigning, prioritizing, and escalating tickets
Upholding team performance benchmarks such as SLAs, response time, and user satisfaction
Creating and managing SOPs including process improvements through training and automation
Collaborating with the IT Operations manager and communicating team initiatives, goals, and departmental alignment
Qualification
Required
3+ years' experience working in an IT Helpdesk or similar role required
1+ years' experience managing an IT Helpdesk environment
Proven ability to work independently and effectively manage priorities
Highly experienced with documenting Standard Operating Procedures (SOPs)
Ability to travel occasionally (5%)
Excellent Professional oral and written communication skills
Exceptional at explaining complex technical and security concepts to both technical and nontechnical audiences
Capable of standing/walking up to 50% of the day and lifting up to 50 pounds
Comfortable managing multiple tasks and meeting tight deadlines in a fast-paced environment
Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position
Preferred
IT certifications such as A+, Network+, Security+, or equivalent are highly preferred
Company
Climate Pros, LLC
At Climate Pros, LLC, we are a leading commercial refrigeration and HVAC company specializing in the design, construction, and servicing of refrigeration systems across thousands of locations nationwide.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2018-01-04Acquired
Leadership Team
Todd Ernest
Executive Chairman
Company data provided by crunchbase