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Million Air · 1 day ago

Customer Service Manager

White Plains, NY

Full-time

Onsite

Mid Level

Million Air is committed to exceptional customer service and is seeking a Customer Service Manager to lead their team. The role involves creating and managing a customer service team to enhance service quality and build customer relationships while contributing to company sales.

Aerospace

Hiring Manager

Dulce Salas

Responsibilities

Greet customers in a friendly, professional manner

Supervise the customer service team prioritizing, assigning and monitor work, provide training as required

Oversee invoicing for services for accuracy and completeness

Review customer service team payroll, manage overtime, and submit to payroll for processing

Responsible for hiring process to create a well-rounded team with customer and safety focus

Act on any reports of service failures or customer concerns until resolved to customers satisfaction

Maintain vendor list for hotels, ground transportation, etc. negotiated preferred rates for customers and pilots

Qualification

Customer service experienceAviation/Hospitality experienceMicrosoft OfficePoint of sale programsBi-lingualBasic mathematical knowledgeInterpersonal skillsSelf-motivated