Courtyard by Marriott · 1 day ago
PM Front Desk Associate
Knoxville, TN
Full-time
Onsite
Entry Level
$14/hr - $16/hr
1+ years expCourtyard by Marriott is looking for individuals who have a passion for serving others. The PM Front Desk Associate will play a key role in ensuring guests have the best hospitality experience by providing excellent service and addressing guest concerns.
Hospitality
Responsibilities
Assisting guests efficiently, courteously and professionally at all times
Maintain a high level of service and hospitality
Promptly and effectively deal with guest concerns or issues and see all are met to satisfaction in timely manner
Post guest charges, collect payments and follow all cash handling procedures
Handle guest mail and messages with respect to privacy and professionalism
Be knowledgeable of the hotel brand and various programs (travel programs, special offers)
Be a great communicator to various departments and management on guest comments and concerns
Respond quickly to incoming calls, lobby visitors and team members needing front desk assistance
Have full knowledge of hotel safety and emergency procedure
Qualification
Required
Passion to serve others
Keen sense of being proactive, responsive and caring
Enjoy engaging with others
Winning personality
High sense of responsibility
Assisting guests efficiently, courteously and professionally at all times
Maintain a high level of service and hospitality
Promptly and effectively deal with guest concerns or issues
Post guest charges, collect payments and follow all cash handling procedures
Handle guest mail and messages with respect to privacy and professionalism
Be knowledgeable of the hotel brand and various programs
Be a great communicator to various departments and management on guest comments and concerns
Respond quickly to incoming calls, lobby visitors and team members needing front desk assistance
Have full knowledge of hotel safety and emergency procedure
Hospitality: 1 year (Required)
Benefits
401(k)
Dental insurance
Employee discount
Flexible schedule
Health insurance
Paid time off
Vision insurance
Company
Courtyard by Marriott
Courtyard by Marriott is a brand of hotels owned by Marriott International.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Jeff Anderson
Partner
Recent News
Hartford Business Journal
2025-11-02
2025-10-31
Company data provided by crunchbase