Apply on Employer Site

Piedmont · 1 day ago

Customer Service Patient Liability Rep I

United States

Full-time

Remote

Entry Level

1+ years exp

Piedmont Healthcare Corporate is seeking a Customer Service Patient Liability Representative I to manage incoming customer inquiries and concerns. The role involves providing a seamless experience for patients and guarantors, following up on outstanding balances, and offering financial counseling resources as needed.

Hospital & Health Care

H1B Sponsor Likely

Responsibilities

Handling and resolving incoming customer inquiries and/or concerns by providing patients/guarantors from both hospitals and physician practices with a consistent and seamless experience

Following up on and collecting outstanding guarantor balances through outbound phone contact

Providing financial counseling resources to physician's offices, hospitals, and patients/guarantors (both hospital and professional), when necessary

Qualification

Healthcare experienceEpic Resolute BillingEpic Single Billing OfficeHospital billing practicesCisco Unified Contact CenterFinancial counselingCustomer service

Required

H.S. Diploma or General Education Degree (GED)

One (1) previous year of related healthcare experience

None

Preferred

Associate's Degree or Bachelor's from an accredited university

Previous experience working with Epic Resolute Hospital and Professional Billing as well as Epic Single Billing Office (SBO) functionality

Understanding of both hospital and professional billing practices

Previous experience with or understanding of working in a Cisco Unified Contact Center environment

Company

Piedmont

Glassdoor3.6

Piedmont is empowering Georgians by changing health care.

Founded in 1905

Atlanta, Georgia, US

10001+ employees

http://www.piedmont.org

H1B Sponsorship

Piedmont has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (2)

2024 (3)

2022 (2)

2021 (1)

2020 (1)