Carter Machinery · 1 month ago
CUSTOMER VALUE AGREEMENT (CVA) ANALYST
Salem, Virginia, United States
Full-time
Onsite
New Grad, Entry LevelCarter Machinery Company is hiring a Customer Value Agreement (CVA) Analyst. The CVA Analyst will work with various teams to assist with quote entries for CVA Agreements and opportunities generated from Condition Monitoring.
ConstructionTransportation
Responsibilities
Assist with quote entries for CVA Agreements (Parts Kits, PM’s, and TM&Rs), PSE’s (Rebuilds, Undercarriage) and Opportunities generated from Condition Monitoring (Inspections, Recommendations from Fleet Monitoring)
Promote a positive customer experience
Uphold the Core Values of Integrity, Commitment, Excellence and Teamwork by embracing The Carter Way
Qualification
Required
High school diploma or equivalent
Strong mechanical aptitude, with heavy equipment experience preferred
Excellent interpersonal and customer service skills
Excellent organizational skills and attention to detail
Excellent time management skills with a proven ability to meet deadlines
Strong analytical and problem-solving skills
Must be able to function well in a fast-paced environment
Proficient or with a strong aptitude to learn, Microsoft Office Suite or related software
Caterpillar CVA Tracking systems, DBS, BMTS, SalesForce
Strong analytical aptitude
Promote a positive customer experience
Uphold the Core Values of Integrity, Commitment, Excellence and Teamwork by embracing The Carter Way
Physical requirements must be met for the CVA Analyst job, including regularly being required to sit and talk or hear
The employee is frequently required to stand; walk; use hands to finger, handle, or feel and reach with hands and arms
Employee may occasionally lift and/or move up to 10 pounds
Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus
Preferred
Heavy equipment experience
Benefits
Health, dental and vision insurance.
Paid time off.
401(k), $0.75 to $1.25 match up to 6%.
Life and disability insurance.
In-house training instructors/programs.
Tuition reimbursement.
Employee referral bonus program.
Discounts: cellular phone service, computers, tooling, cars and trucks.
Company
Carter Machinery
Carter Machinery is the authorized Caterpillar dealer serving Virginia and southern West Virginia through a network of 21 locations.
Founded in 1928
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Drew Parker
Chief Executive Officer
Jeff Bowman
Chief Digital Officer
Recent News
2025-07-12
Business Wire
2025-06-16
Company data provided by crunchbase