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Denver Broncos Football Club · 1 day ago

Guest Relations Coordinator

Denver, Colorado

Full-time

Onsite

Entry Level

$48K/yr - $56K/yr

1+ years exp

The Denver Broncos are one of the most popular franchises in all of sports, committed to providing an excellent experience for fans and staff alike. The Guest Relations Coordinator is responsible for overseeing the Guest Relations event staff, managing administrative support, and ensuring the smooth operation of public events at Empower Field at Mile High.

American FootballNewsSports Leagues and Teams

Culture & Values

Responsibilities

Oversee the scheduling, staffing, and training processes for Special Events

Coordinate with Special Events department to determine staffing needs for all Special Events

Solicit staff availability for Special Events, assign shifts to staff, and schedule those shifts in Dayforce

Create event-specific informational resources for staff

Reconcile payroll; develop staffing cost reports; compile post-event information for department recap meetings

Create and conduct Special Event trainings, both online and in-person

Perform administrative functions for the Guest Relations department

Field phone calls and emails for the GR department, respond accordingly, or direct inquiries to appropriate responding party

Respond to payroll inquiries and other Dayforce requests

Update employee profiles in ABI and print ID badges annually

Manage the NFL Credential process for Guest Relations staff

Assist with implementing the various elements of the Rewards and Recognition program

Assist with the planning, execution, and reconciliation of Denver Broncos home games and other public events

Assist with the preparation of event day equipment, including ticket taking devices, radios, and usher communicator devices

Assist with the setup of stadium gates, ensuring that ticket scanning devices and queue lines are set according to plan

Assist with testing tickets to ensure the scanning configurations and restrictions are working as intended

Oversee pre-event staffing needs, including admin team, early entry groups, and specialty gates

Oversee the operation of Guest Relations Centers

Assist GR employees with the use of the event day equipment and troubleshoot issues as they arise

Help respond to employee and guest concerns during the event

Assist in the recruitment, hiring, and onboarding of part time Guest Relations team members

Coordinate with Human Resources to ensure that newly hired Guest Relations Team Members complete all required onboarding processes in a timely manner

Create employee profiles in ABI and print employee ID badges for each employee prior to the new hire orientation

Assist the Guest Relations Assistant Manager with scheduling and conducting in-person interviews on a limited basis

Oversee small public and private events

Oversee GR Captains, Supervisors, and Team Members during the events

Act as liaison between Guest Relations and the other departments responsible for executing the events

Assist with reconciling payroll; developing staffing cost reports; compiling post-event information for department recap meetings

Qualification

Event CoordinationCustomer ServiceExcelHRM/HRIS SystemsAttention to DetailCommunication SkillsTeam Management

Required

Cover letter, resume and references

Bachelor's degree

1 year of full-time sports related experience

Proficient working in Excel, Word, Outlook, and PowerPoint

1 year of customer service experience

Preferred

Bachelor's degree in Sports Management/Administration/Business or related field

Internship in Venue Operations or Guest Services (minimum of 6 months)

2+ year's of full-time sports related experience

Experience working with event day technology (radios, ticket scanners, etc.)

Strong attention to detail and ability to work with extreme accuracy under pressure

Ability to protect personal and payroll information by keeping information confidential

Experience with HRM/HRIS systems (e.g. Dayforce, Greenhouse, HireRight, etc.)

Company

Denver Broncos Football Club

Since 1960, the Denver Broncos have grown into a team that is followed by legions of fans throughout the Rocky Mountain region, United States and the world.

Founded in 1959

Englewood, Colorado, USA

51-200 employees