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EyeCare Partners · 1 day ago

Patient Coordinator Supervisor

Tyler, TX

Full-time

Onsite

Entry Level

1+ years exp

EyeCare Partners is the nation’s leading provider of clinically integrated eye care, with a mission to enhance vision and improve lives. The Patient Coordinator Supervisor will oversee the daily activities of the Patient Coordinator team, ensuring smooth office flow, scheduling appointments, and providing exceptional patient service.

Hospital & Health Care

Responsibilities

Assist Patient Coordinators with meeting and greeting patients entering the office

Explain check in procedures, copy insurance cards and schedule appointments

Display professional appearance to public at all times

Assist Patient Coordinators with updating and inputting practice management information regarding patients (i.e. insurance, address, phone, etc.). Take co-pays and payment on accounts

Be completely familiar with Patient Management System and procedures for appointment types and recalls

Train Patient Coordinator on proper procedures and provide scripting as needed

Establish tracking tools to measure and monitor

Motivate staff to achieve established goals

Assists doctor’s staff with any questions, etc. relating to front desk

Train staff and establish measurements to ensure excellent patient service and internal support service to doctors and technical staff

Motivate Patient Coordinators to reach new heights in service excellence

Ensure smooth and expedient office flow for patients and doctors

Supervise Patient Coordinators, including but not limited to coordinating employees’ schedules

May assist/be responsible for hiring, disciplining, and terminating site employees with involvement of Manager and Human Resources

Develop and implement plan to effectively cross train staff on check in / checkout

Adheres to all safety policies and procedures in performing job duties and responsibilities while supporting a culture of high quality and great customer service

Performs other duties that may be necessary or in the best interest of the organization

Qualification

Management skillsCustomer service skillsOrganizational skillsMicrosoft ExcelMicrosoft WordMicrosoft OutlookBasic computer operationDetail orientedInterpersonal skillsProblem solvingCommunication skills

Required

Detail oriented, professional attitude, reliable

Management and organizational skills to support the leadership of this function

Ability to follow or provide verbal & written instructions with sufficient grammar and spelling skills to avoid mistakes or misinterpretations

Interpersonal skills to support customer service, functional, and team mate support needs

Able to communicate effectively in English, both verbally and in writing

Ability for basic to intermediate problem solving, including mathematics

Basic to intermediate computer operation

Proficiency with Microsoft Excel, Word, and Outlook

Specialty knowledge of systems relating to job function

Knowledge of state and federal regulations for this position; general understanding of HIPAA guidelines

Directly supervises employees in the department

Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws

Minimum Required: High school diploma or general education degree (GED)

Minimum Required: One year of related experience and/or training; or equivalent combination of education and experience

Minimum Required: None

Proficient in Microsoft Excel, Word, PowerPoint, Outlook

This role requires a variety of physical activities to effectively perform essential job functions. The position involves frequent walking (75%), sitting (50%), and standing (50%), with regular bending, stooping, and reaching (25–50%). Employees must be able to lift, carry, push, and pull items up to 25 lbs. Strong fine motor skills and full use of hands are essential, as the role demands constant grasping, writing/typing, and use of technology. Visual and auditory acuity—including color, depth, peripheral vision, and the ability to adjust focus—is required 100% of the time. Occasional driving or climbing may also be necessary

Company

EyeCare Partners

At EyeCare Partners, we are on a mission to reinvent eye care by creating a network of optometry and ophthalmology practices that bring together a wealth of expertise, resources and knowledge.

Founded in 2015

St. Louis, Missouri, US

5001-10000 employees