Consumers Credit Union · 1 day ago
Video Teller
Lake Forest, Illinois, United States
Full-time
Hybrid
Entry Level
$15.80/hr - $22.13/hr
1+ years expConsumers Credit Union (CCU) is now hiring a Video Teller who will assist members with their financial transactions through interactive teller machines. The role involves delivering excellent service, educating members on technology, and ensuring compliance with policies and procedures.
Financial Services
Responsibilities
Deliver excellent service to members by accurately processing deposits, withdrawals, loan payments, and other transactions through Interactive Teller Machines (ITMs)
Guide and educate members on using ITM technology, helping them feel confident while identifying opportunities to recommend relevant credit union products and services
Perform account maintenance including loan corrections, loan/account fee reversals, and transactional disputes related to the ITM channel
Assist with decreasing risk and losses to the credit union by reviewing account activity and by gathering information required for compliance requirements
Ensure policies, procedures, compliance, audits, quality control and balancing standards are adhered to
Collaborate with branch employees to create a partnership between the branch and video teller team when assisting members
Qualification
Required
High School Diploma or GED – Minimum
At least 1 year of customer service experience required, financial institution experience preferred
Strong customer service skills with the ability to build rapport and communicate clearly
Comfortable multitasking in a fast-paced, technology-driven environment
High proficiency with computer systems and software applications
Confident and professional appearing on camera while interacting with members
Flexibility to work 40 hours/week between the following hours: Monday - Friday: 8AM - 6:15PM, rotating Saturdays: 8AM-2PM
Preferred
Bi-lingual Spanish preferred
Benefits
Medical (High Deductible, HMO and PPO)
Dental
Vision
Spending accounts
Short-term disability
Long-term disability
Life insurance
401(k) savings plan
Pension plan
Company
Consumers Credit Union
Founded in 1930 and headquartered in Lake Forest, IL, Consumers Credit Union (CCU) has $4.4 billion in assets and serves more than 276,000 members, making it one of the largest credit unions in the state.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Larry Rosin
Consultant - Consumers Coop. Credit Union; former EVP/CFO for Andigo CU (Motorola ECU)
Sean Bowers
Chief Financial Officer
Company data provided by crunchbase