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Montgomery County Government · 1 day ago

Permit Technician I/II/III, Grades 15/17/19

Silver Spring, MD

Full-time

Onsite

Entry, Mid, Senior Level

$65K/yr - $103K/yr

2+ years exp

Montgomery County Government is committed to safety, sustainability, and economic development. They are seeking a Permit Technician III to facilitate and administer the issuance of various permits and licensing while delivering professional-quality service to customers.

GovernmentNon Profit

Responsibilities

Review and process of various types of permits, licenses, and applications

Correctly assess fees. Ensure fees and bonds are properly collected and all applicable codes, regulations, procedures, and policies are followed

Provide high-level customer and concierge service to applicants

Assist in-person customers while working at DPS front desk

Answer phones in a call center-type environment to assist customers

Monitor high-profile, complex projects by serving as a liaison between customers and DPS and maintain project records through permit issuance and final inspections

Respond to records and information requests; search and provide the permit and construction records

Other duties as related to the position

Qualification

Client advocacyLand use permitsBuilding permitsCustomer serviceComputer applicationsCommunication skillsResearch skillsTeamworkProblem-solving

Required

Five (5) years of experience in client advocacy work in a regulatory environment, at least two years of which must have been in a land use or building permit setting

Three (3) years of experience in client advocacy work in a regulatory environment, at least two years of which must have been in a land use or building permit setting

Two (2) years of experience working with clients to assist in a setting that involves time constraints, financial risks, emotional intensity, and a substantial body of laws and procedures that govern the delivery of services

Graduation from high school or High School Certificate of completion recognized by the State of Maryland

An equivalent combination of education and experience may be substituted