Customer Success Manager jobs in United States
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Bridgestone Retail Operations, LLC ยท 1 day ago

Customer Success Manager

positionUnited States
timeFull-time
remoteRemote
seniorityEntry, Mid Level
money$62K/yr - $97K/yr
date2+ years exp

Azuga, a Bridgestone Company, is seeking a Customer Success Manager to join their remote team. This role involves building relationships with mid-market level accounts, managing client issues, and driving churn reduction through proactive account management.

Retail
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Responsibilities

Use disciplined account planning to maintain client relationships, enhance customer satisfaction, and increase account penetration
Responsible for handling customer complaints by investigating problems and providing solutions
Develop a comprehensive understanding of our solutions and how they overcome customer challenges
Work with cross-functional teams to develop strategies and materials to increase the quality and efficiency of support to customers
Drive strategic add-on and renewal business to Enterprise customers
Develop a long-lasting, trusted advisor relationship with assigned accounts

Qualification

Account managementCRM softwareCommunication skillsOrganizational skillsProblem-solving

Required

Minimum of 2 years business to business account management experience
Excellent verbal and written communication skills
Strong organizational skills and attention to detail
Time productivity will be tracked

Preferred

Bachelor's degree preferred, but not required
Experience working with CRM software, Salesforce preferred

Benefits

A supportive and engaging onboarding experience to ensure a smooth transition into our team.
The opportunity to develop and grow, through training and regular mentorship.
Corporate Social Responsibility activities.
A truly global, dynamic and challenging work environment.
Agility and work/life effectiveness and your long-term well-being.
A diverse and inclusive team.

Company

Bridgestone Retail Operations, LLC

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Bridgestone Retail Operations, LLC (BSRO) is a subsidiary of Bridgestone Americas and Bridgestone Corporation, a global leader providing sustainable mobility and advanced solutions.
location
Nashville, Tennessee, US
people-size10001+ employees
web-link
https://www.bsro.com/

Funding

Current Stage
Late Stage

Leadership Team

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Adam Lawson
Division Education Partner
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Andrew Jenkins
Southeast Division Technical Education Partner
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Company data provided by crunchbase