TEKsystems · 1 day ago
Desktop Support Analyst
Needham, MA
Full-time
Onsite
Entry Level
$30/hr - $36/hr
2+ years expTEKsystems is a leading provider of business and technology services, and they are seeking a Desktop Support Analyst to support the productivity of end users in their daily work. The role involves providing technical support, troubleshooting hardware and software issues, and maintaining IT assets in the Needham office.
Information Technology
Responsibilities
Serve as the primary onsite point of contact for walkup IT incidents and requests in accordance with ticket procedures
Provide exceptional customer service while performing technical troubleshooting desk-side, in conference rooms, in the server room, and remotely over the phone
Work collaboratively with other members of the IT team to identify the root cause of technical issues and develop solutions to prevent them from recurring in the future
Deploy, configure, maintain, repair, and upgrade computer hardware and peripherals
Maintain inventory of all onsite hardware and software licenses
Install, repair, update, or uninstall desktop software
Perform directory administration and enterprise application access tasks
Serve as “remote hands” in the Needham Server Room for network, server, and storage tasks, at the direction of Infrastructure Team
Troubleshoot a wide range of computer hardware and software issues, in consultation with more experienced team members
Routinely test workplace systems, such as A/V equipment, copiers/printers, and the visitor kios
Setup desks for new hires and assist with office moves
Setup and support video/tele-conference equipment for meetings and events
Write, review, and revise end-user knowledge base articles and process documentation
Provide end user training with office software, email, desk phones, mobile devices, web/video conferencing, and policy awareness
Qualification
Required
Degree or diploma in Computer Science, Information Technology or like field
2-3 years of experience or equivalent in education and experience
Aptitude for troubleshooting complex technical problems
Proficiency in working with and configuring Microsoft Windows Desktop OS, Active Directory, and Group Policy
Expertise in the use and management of Microsoft Teams, SharePoint, and other M365 apps/services
Experience with Microsoft management tools such as Entra ID and Intune
Outstanding customer service skills – both in-person and remotely via phone/chat support
Excellent written and oral communication skills with the ability to explain technical concepts to non-technical audiences
Ability to work overtime onsite for infrastructure support
Preferred
Experience with ServiceNow and ITIL processes
Benefits
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Company
TEKsystems
At TEKsystems, they understand people. Every year they deploy over 80,000 IT professionals at 6,000 client sites across North America,
10001+ employees
H1B Sponsorship
TEKsystems has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (46)
2024 (52)
2023 (33)
2022 (22)
2021 (36)
2020 (53)
Funding
Current Stage
Late StageLeadership Team
Ryan Skains
Vice President, TEKsystems Global Services
Recent News
2025-11-19
2025-10-29
Company data provided by crunchbase