Commonwealth of Kentucky ยท 2 days ago
Assistant Director II
Frankfort, KY
Full-time
Onsite
Lead/Staff, Director/Executive
5+ years expThe Commonwealth of Kentucky's Transportation Cabinet is dedicated to improving customer service and operational efficiency within its Driver Licensing Team. As an Assistant Director, you will lead and oversee multiple branch managers, ensuring compliance with regulations and enhancing the customer experience across the state.
EmploymentGovernmentTraining
No H1B
Responsibilities
Lead and Supervise: Provide direct leadership to 8 Branch Managers overseeing 35 Regional Driver Licensing Offices statewide, ensuring operational excellence and consistent service delivery
Operational Oversight: Manage statewide driver licensing operations, ensuring compliance with state laws, federal regulations, and AAMVA standards
Strategic Planning: Collaborate with leadership to develop and implement policies, process improvements, and resource allocation strategies that enhance efficiency and customer experience
Incident and Risk Management: Oversee safety, security, and incident response protocols, ensuring rapid resolution and minimizing operational disruptions
Stakeholder Engagement: Serve as a liaison between KYTC leadership, Branch Managers, staff, and external partners to maintain alignment, resolve challenges, and support statewide initiatives
Qualification
Required
Graduate of a college or university with a bachelor's degree
Five years of administrative or management experience, two of which must include direct supervision of personnel
A master's degree will substitute for one year of the required experience
Additional administrative, management, or research experience will substitute for the required education on a year-for-year basis
Preferred
Proven ability to lead and develop managers and staff across multiple locations, fostering accountability and collaboration
Experience overseeing high-volume, customer-facing service operations with a focus on efficiency, consistency, and quality
Understanding of state and federal driver licensing laws, AAMVA standards, and related security and privacy requirements
Skilled in analyzing performance data, optimizing resources, and implementing solutions that enhance productivity and customer satisfaction
Strong communication and relationship-building skills to effectively collaborate with leadership, staff, external partners, and the public
Benefits
Comprehensive health with optional dental and vision insurance.
Retirement savings.
Professional development opportunities and ongoing trainings.
A collaborative and innovative work environment.
Employee wellness programs.
Company
Commonwealth of Kentucky
Commonwealth of Kentucky offers employees on-the-job training and online professional development.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Stuart Hamling
CTO
Adam Akers
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