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Crossfuze · 1 day ago

Associate Engagement Manager

United States

Full-time

Remote

Mid Level

$70K/yr - $110K/yr

Crossfuze is a company focused on delivering ServiceNow solutions, and they are seeking an Associate Engagement Manager to manage client engagements and ensure satisfaction. The role involves resource management, project reporting, and identifying opportunities for additional client value.

ConsultingConsumer SoftwareEnterprise SoftwareInformation ServicesInformation TechnologyIT ManagementSoftware

Growth Opportunities

Responsibilities

Single point of contact for ServiceNow client engagements

Responsible for client satisfaction throughout the engagement

Understands the client business issues and problems and helps the client change the way they work

Works with engagement managers to produce weekly project reports

Manages project risks, issues, action items, and decisions

Manages project resources, schedules, tasks, and other project work as requested by engagement managers

Identifies opportunities to provide additional value to our clients

Supports the continuous improvements of our implementation methodology and service offerings based on client experiences

Schedules and facilitate meetings, including producing agendas, meeting notes, and following up on meeting actions

Maintain 75% billable utilization target after 180 days in the position

Qualification

ServiceNowProject ManagementAgile ScrumITIL CertificationAnalytical SkillsCommunication SkillsOrganizational SkillsInterpersonal Skills

Required

A Bachelor's degree or equivalent experience

Very strong communication skills with the ability to set appropriate expectations with clients

Experience or training in project management

Strong organizational and analytical skills

Strong interpersonal skills, client-centric attitude, ability to deal with cultural diversity

Demonstrated ability to lead teams and achieve success with client software implementation projects

Background working with external clients and companies is desirable

Preferred

Experience working on ServiceNow projects preferred

Agile Scrum experience and Scrum Master certification is desirable

ITIL V3 or V4 Foundations Certification is preferred

Benefits

The quality of work is more important than when or where it gets done. On Fridays starting at noon local time there are: no meetings and no messages, so you are free to use the afternoon for what you need. Email cleanup, a trip to the zoo with the kids, it's up to you!

Flexible remote work options

Additional PTO day for mental health

Competitive paid time off

Half-day Fridays

Your time is valuable, both at work and away from it. We look ahead and support you in your professional goals. While also offering family-friendly benefits

Paid maternity and paternity leave for biological birth and adoption

Newborn, adoption and fertility assistance

Competitive training & development programs

Healthcare Plan

401(k) with employer match

10 days toward bereavement leave

Crossfuze believes in promoting mindfulness, relaxation, and wellness. We offer a premium subscription to the Calm app for every employee as well as 5 additional people of the employees' choice.