UDR - Opening Doors to your future · 1 day ago
Resident Service Specialist - South Shore
Braintree, Massachusetts, United States
Full-time
Onsite
Entry Level
$23/hr - $26/hr
2+ years expUDR is seeking a Resident Service Specialist to join our team in South Shore. The role involves coordinating responses to resident service issues, ensuring high-quality customer service, and handling administrative functions related to residents' needs and move-in coordination.
Commercial Real EstateCommunitiesProperty ManagementReal EstateReal Estate Investment
Responsibilities
Ensure each new resident has a move-in orientation conducted by appointment
New residents are contacted within seven days of move-in to ensure they are satisfied and to report any issues
Scan all required move-in documents into Onesite
Oversee Pending Tasks
Guide walk-in traffic and minimize the wait time
Handle any walk-in resident concerns with the Resident Service Manager and/or Community Director
Ensure that all voicemails, texts, emails and other resident and community communications are checked and responded to within established time guidelines
Organize incoming packages systematically and distribute as needed
Work closely with the Business Manager, Centralized Admin, Centralized Sales and Renewal teams to ensure leasing and renewal goals are met
Utilize CRM to effectively manage resident relations, service requests and resident communications
Walk through the move-in ready apartment to ensure they meet standards prior to orientation
Walk through all amenities daily to ensure they are stocked and in good condition
Walk problematic areas that are raised by residents on the day they are reported to ensure deficiencies are addressed. Follow-up with the service team until resolved
Provide superior customer service to internal and external customers
Interact with walk-in prospects by showing the property if needed and answering questions about the community
Receive and greet visitors to the community and answer prospects, residents, and customer inquiries as well as phone calls
Research and prepare any reports, memos, letters, resident correspondence, and other documents using word processing, spreadsheet, database, or presentation software at the direction of the Resident Services Manager or Community Director
May interact with walk-in prospects by setting-up a self-guided tour, answering questions about the community, lease terms, and local area
Complete market summary and comp reports as directed
Comply with all Company policies and procedures related to employment
Commit to Living the UDR Values each day in every action taken when executing the essential functions of the job
Perform Resident Service Manager duties in the absence of the Resident Service Manager
Perform other duties as assigned or as necessary
Qualification
Required
High School Diploma, or equivalent, is required
Minimum of two years of office experience is required
Must have and maintain a valid driver's license unless otherwise noted
Knowledge of organizational policies and procedures
Ability to apply policies and procedures to solve everyday issues
Ability to define problems, collect data, establish facts, and draw valid conclusions
Must have excellent organizational skills
Ability to perform a variety of support assignments requiring some exercise of independent judgment
Demonstrated knowledge and familiarity with community and rental property operations
Must know and follow the Fair Housing laws
Demonstrated skills with customer service
Knowledge of principles and methods for showing and promoting property
Ability to effectively present information to prospective or current residents
Knowledge of Onesite reporting; office practices and procedures; filing and maintenance of fiscal records
Must be detail orientated
Must demonstrate excellent interpersonal skills; problem solving skills; and decision-making skills
Ability to meet and deal effectively with clients, associates, and the general public
Excellent verbal and written communication skills
Ability to create, compose, and edit written materials
Ability to establish priorities and coordinate work activities
Ability to work in conjunction with Company managers, residents, and associates
Must be skilled in word processing, drafting correspondence and memoranda
Attention to details, and basic experience with the internet
MS Office software applications required (e.g., Microsoft Office, Word and Excel)
Knowledge of basic office practices and procedures; filing and maintenance of fiscal records
Preferred
Associate degree in business administration or equivalent, is preferred
Minimum of Two years' experience in residential properties, rental operations, hotel or related business operations is preferred
Company
UDR - Opening Doors to your future
UDR, Inc.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
$401.9M2024-08-12Post Ipo Debt· $300M
2015-08-19Post Ipo Secondary· $101.9M
1978-01-13IPO
Leadership Team
Tracy Hofmeister
SVP - CAO
Harry Alcock
Chief Investment Officer
Recent News
MarketScreener
2026-01-06
2026-01-06
MarketScreener
2025-12-19
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