APN Consulting, Inc. ยท 1 day ago
SAP CRM -- SAP CX Solution Architect
Detroit, MI
Full-time
Onsite
Senior Level, Lead/Staff
14+ years expAPN Consulting, Inc. is a progressive IT staffing and services company offering innovative business solutions to improve client business outcomes. They are seeking an experienced SAP CX Solution Architect to lead the design and implementation of SAP Customer Experience solutions for a leading utility client, focusing on integration and architecture governance across various systems.
ConsultingFacility ManagementHealth CareInformation TechnologyIT ManagementService IndustryStaffing Agency
Responsibilities
Lead end-to-end solution architecture for SAP C4C Sales Cloud, ensuring alignment with business requirements and integration with IS-U and SOM
Define and own the CX solution blueprint, integration design, and overall architecture governance across CX, ERP, and middleware systems
Work closely with functional and technical teams to design scalable solutions leveraging SAP BTP Build, CPI, OpenText, and DocuSign
Provide technical and architectural guidance during Fit-Gap, Design, Build, and Testing phases of the project
Collaborate with project management and client stakeholders to ensure timely delivery, risk mitigation, and adherence to best practices
Conduct design review sessions, define technical standards, and ensure reusability and extensibility of CX components
Support integration with third-party applications, customer portals, and other utility-specific systems
Provide leadership in change management, cutover planning, and post go-live stabilization
Mentor onshore/offshore team members and ensure quality deliverables
Qualification
Required
14+ years of overall SAP experience, with 8+ years in SAP CX/C4C Sales Cloud implementation and architecture
Proven experience in Utilities domain, with exposure to SAP IS-U and SAP SOM integration
Strong knowledge of SAP BTP Build Apps, SAP CPI (Cloud Platform Integration), OpenText, and DocuSign integration with SAP CX
Hands-on experience in configuring and customizing C4C Sales, including master data, sales processes, activities, and analytics
Deep understanding of end-to-end Lead-to-Cash and Service processes in a utility environment
Experience in project management activities, including planning, risk assessment, stakeholder communication, and delivery tracking
Excellent communication and client-facing skills, with the ability to present and defend architecture decisions to senior stakeholders
Experience working in agile/hybrid project environments is an advantage
SAP Certified in SAP C4C Sales Cloud or SAP CX Solution Architect track
Prior experience with Greenfield implementations or large-scale CX transformation programs
Strong leadership and cross-team collaboration skills
Excellent analytical and problem-solving abilities
Ability to work independently and manage multiple priorities
Minimum Years of Experience: 8+ years
Certifications Needed: Yes. SAP Certified in SAP C4C Sales Cloud or SAP CX Solution Architect track
Company
APN Consulting, Inc.
APN Consulting, Inc. is a technology and talent solutions company helping enterprises maximize the value of their IT investments.
201-500 employees
H1B Sponsorship
APN Consulting, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (5)
2022 (1)
2021 (1)
2020 (2)
Funding
Current Stage
Growth StageLeadership Team
Vedant Pathak
Founder/CEO
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