Alarm.com · 1 day ago
Support Operations Associate I
Lawrence, Kansas
Full-time
Hybrid
New Grad, Entry LevelAlarm.com is the leading cloud-based platform for smart security and the Internet of Things. In this role, you will provide phone-based technical support for dealers, ensuring devices in end users' homes and businesses function properly while delivering exceptional customer service.
InternetInternet of ThingsSecurityWireless
Responsibilities
Provide exceptional phone-based customer support regarding Alarm.com products and services
Be inquisitive, logical, and persistent in developing troubleshooting steps to remedy any technical concerns and find solutions
You must be a positive and proactive problem-solver with the ability to think on your feet while providing excellent customer service
Share knowledge within the team via documentation, on-going training, and participation in lab exercises and product testing
Collaborate with other team members to ensure on-going improvements in quality and service
Have fun in a stimulating and fast-paced environment in which you’ll never be bored and you're constantly learning
Other duties as assigned
Qualification
Required
Strong customer service orientation and disposition
Interest in technology (although prior related technology expertise is not required)
Ability to work in multiple technical mediums simultaneously while remaining attentive to customer and their concern
Demonstrated experience with logical thinking and problem solving
Strong technical aptitude and computer skills (e.g., Web-based applications, Mobile applications, Excel, Word)
Excellent written and verbal communication skills
A self-starter who is able to operate independently, within a team environment
This is a hybrid position that requires you to work in-person from our Lawrence, KS offices
Preferred
Bachelor's Degree
Phone-based support skills
Fluency in Spanish, French, or Portuguese is a plus!
Benefits
Subsidized medical plan options
An HSA with generous company contribution
A 401(k) with employer match
Paid holidays
Wellness time
Vacation increasing with tenure
Paid maternity and bonding leave
Company-paid disability and life insurance
FSAs
Well-being resources and activities
A casual dress work environment
Company
Alarm.com
Alarm.com is provides home and business security solutions based on wireless, web and mobile technologies.
Founded in 2000
1001-5000 employees
H1B Sponsorship
Alarm.com has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (8)
2023 (9)
2022 (12)
2021 (17)
2020 (16)
Funding
Current Stage
Public CompanyTotal Funding
$588MKey Investors
TCVABS Capital Partners
2024-05-29Post Ipo Debt· $425M
2015-06-26IPO
2012-07-24Series B· $136M
Leadership Team
Stephen Trundle
President & CEO
Jean-Paul Martin
CTO and Co-Founder
Recent News
2026-01-07
MarketScreener
2025-12-09
2025-12-05
Company data provided by crunchbase