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Pomeroy · 1 day ago

Help Desk Technician

Augusta, GA

Contract

Onsite

Entry, Mid Level

$22/hr - $24/hr

2+ years exp

Pomeroy is seeking a Help Desk Technician to provide on-the-spot technical support to employees. The role involves troubleshooting hardware, software, and network issues, as well as assisting with device setup and ensuring compliance with IT policies.

Consulting

No H1B

Responsibilities

Provide on-the-spot technical support to employees who visit the IT walk-up desk

Troubleshoot and resolve hardware, software, and network issues

Assist with the setup and configuration of new devices and applications

Maintain accurate records of support requests and resolutions

Collaborate with other IT team members to ensure timely and effective problem resolution

Educate employees on best practices for using technology and software

Perform routine maintenance and updates on IT equipment

Ensure compliance with company IT policies and procedures

Provide on-site field support to customers, including installation, servicing, and repairing systems and equipment

Verify and approve operational quality of system equipment

Resolve customer issues in the areas of hardware installation, repair, upgrade, and maintenance

Assist in investigating and resolving complex installations and maintenance matters of significance

Instruct customers in the operation and maintenance of systems/equipment

Ensure issues are referred to the appropriate personnel/service areas for follow-up, testing, and troubleshooting

Act as a liaison with customers on administrative and technical matters for assigned projects

Perform analysis and prepare reports on system problem trends and issues

Troubleshoot user accounts

Understand SCCM, VPN, Azure, O365, Windows 10 & 11

Qualification

Windows operating systemsMac operating systemsIT support experienceMicrosoft OfficeGoogle WorkspaceCompTIA A+Microsoft Certified ProfessionalIndependenceProblem-solving skillsCommunication skillsInterpersonal skillsTeamwork