Apply on Employer Site

CGS (Computer Generated Solutions) · 1 week ago

Renewal Manager

United States

Full-time

Remote

Mid Level

CGS is a company providing custom learning solutions and applications development since 1984. They are seeking a Renewals Manager to ensure strong customer retention and seamless subscription renewals, manage customer relationships, and drive renewal strategies in collaboration with internal teams.

Information Technology & Services

Responsibilities

Drive customer retention by managing subscription renewals with a focus on maximizing gross retention rates and minimizing churn

Develop and maintain strong customer relationships, acting as a trusted advisor to align their business goals with renewal strategies

Identify customer risks and coordinate mitigation strategies to ensure renewals are completed successfully

Collaborate with internal teams, including Sales and Customer Success to create and execute renewal strategies that drive predictable and efficient outcomes

Evaluate customer license usage, complete true-up requirements, and ensure renewal quotes accurately reflect customer needs

Manage renewal processes with precision, including liaising with customers to secure purchase orders and complete necessary deal approvals

Leverage customer analytics and metrics to inform renewal strategies and identify opportunities for upsell or cross-sell

Strong documentation skills will be required

Qualification

B2B SaaS experienceCustomer relationship managementSubscription GTM strategiesSalesforce proficiencyTechnical product experienceProactive mindsetEffective communicationNegotiation skillsPresentation skillsSelf-motivated

Required

Proven experience in driving predictable renewals throughout the lifecycle and meeting or exceeding retention targets in a B2B SaaS or subscription-based environment

Demonstrated success in managing customer relationships in roles such as Renewals Manager, Customer Success Manager, or equivalent

Strong understanding of subscription go-to-market (GTM) approaches for customer success and renewals

Effective communicator with strong interpersonal, negotiation, and presentation skills

Self-motivated and results-oriented, with a focus on delivering exceptional customer outcomes

Preferred

Experience working with technical products, particularly within DevOps, software development lifecycle, or application development environments

Familiarity with Salesforce or other CRM tools for managing customer data and tracking renewal performance. Accurate Salesforce entries will be essential

Ability to identify customer risks and growth opportunities, delivering strategic recommendations to internal stakeholders

A proactive mindset, with the ability to balance strategic and operational responsibilities effectively

Company

CGS (Computer Generated Solutions)

Glassdoor3.0

For over 40 years, CGS has enabled global enterprises, regional companies, and government agencies to drive breakthrough performance through business applications, enterprise learning and outsourcing services.

Founded in 1984