Service Credit Union ยท 1 day ago
Contact Center Representative - Nashua, NH
Nashua
Full-time
Onsite
New Grad, Entry Level
$22/hr - $22/hrService Credit Union is seeking a Contact Center Representative (CCR) who will provide account-related services to members located throughout the world. The CCR handles all inbound contact with clients, received via phone, chat, e-mail and video channels, related to Member Service inquiries and transactions.
BankingFinancial Services
Responsibilities
Assist members and potential members with telephone, chat and email correspondence fostering a one call resolution environment
Answer general inquiry questions about members accounts
Quickly identify client needs and match it to a product or service
Perform other job-related duties as assigned
Qualification
Required
Excellent verbal and written communication skills
Outstanding customer service skills
Good organizational skills with proven ability to multi-task
Ability to recognize and resolve member issues promptly, using courtesy and tact
High school diploma or equivalent required
Preferred
Customer service, retail or call center experience preferred but not required
Benefits
Great health and dental benefits starting day one!
PTO, long-term disability, and paid holidays.
401k with 8% company contribution after one year of employment.
Paid leave policy after 12 consecutive months of employment.
Free confidential mental health support program with Talkspace
Free identify theft protection through IdentityForce
Tuition reimbursement.
Training and career growth opportunities.
Company
Service Credit Union
Service Credit Union is a not-for-profit, member-owned financial cooperative firm.
Founded in 1957
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Jeff Benson
Chief Technology Officer and Senior Vice President
Recent News
Service Federal Credit Union
2025-06-24
NH Business Review
2025-04-08
GlobeNewswire News Room
2024-11-20
Company data provided by crunchbase