ECI · 1 day ago
Systems Specialist
Boston, MA
Full-time
Hybrid
Mid Level
$100K/yr - $100K/yr
3+ years expECI is the leading global provider of managed services, cybersecurity, and business transformation for mid-market financial services organizations. The Systems Specialist will play a key role in the technical delivery team, collaborating with other teams to drive technology programs, including cloud implementation and support, and providing advanced support for cloud infrastructures and security systems.
Information Technology & Services
Responsibilities
Collaborate with, and act as a tier 3 escalation point for Client Technology Management, Service Desk, Engineering and other client support teams
Provide accurate, comprehensive notes on work performed to account for time spent with customers
Provide advanced support of cloud infrastructures such as Microsoft 365/Azure, Amazon Web Services (AWS)
Provide escalation support on common productivity technologies such as Microsoft 365 modern workplace including Intune
Implement and manage enterprise mail platform and security systems such as Microsoft Exchange, Google Workspace, Proofpoint Essentials and Mimecast
Take ownership of complex technical challenges and provide long term fixes based on root cause analysis
Document processes and procedures which explain system functionality or regular tasks to contribute to our internal knowledge base including architecture diagrams, runbooks, and standard operating procedures (SOP)
Apply best-practice configurations to client security platforms such as Azure Active Directory Conditional Access, DUO Multifactor Authentication (MFA) services, and zero-trust services such as Cloudflare and iBoss
Provide high-level consultation on information security fundamentals such as good password hygiene practices, multi-factor authentication recommendations and social-engineering defense
Perform system maintenance tasks including software and operating system patching, software version upgrades, critical patch applications, and vulnerability remediation
Provide support of Active Directory such as Domain Controller upgrades, Group Policy creation, scheduled software deployments, network policy maintenance, and certificate management
Interface with common technology support tools such as Remote Monitoring and Management (RMM), Mobile Device/Mobile Application Management, Anti-Virus/Anti-Malware
Collaborate cross-functionally to ensure successful delivery and participate in after-hours client project implementations, migrations, and upgrades
Qualification
Required
Bachelor's Degree in an Information Technology related field, or 3+ years comparable experience in a technology administration role
Advanced knowledge of Microsoft Operating Systems such as Windows Server and Windows 10/11
Intermediate understanding of networking concepts: Routing, Switching, network security, hardware and software VPN clients
Proficient with deployment and troubleshooting of operating systems and applications
Android/iOS configuration, troubleshooting and integration with MDM solutions
Proficient with Microsoft 365 modern workplace including Intune
Experience with cyber-security concepts (Multi-Factor Authentication, Endpoint protection, Web and Mail security platforms)
Ability to perform patching and maintenance of systems
Experience with backup configuration and data recovery
Familiarity with enterprise management tools and tasks (vulnerability management, event management, RMM)
Experience using PowerShell to manage Microsoft products
Proficient in incident response management during security events and high-priority escalations, as well as disaster recovery and business continuity activations
Preferred
Experience with Managed Service Providers (MSP) preferred
Financial Services or Life Science industry experience a plus
Certifications in cloud services, network management or cyber-security, such as CCNA, CISSP, Azure Fundamentals and VCP a plus but not required
Familiarity with Azure Virtual Desktop and Citrix digital workspace platform
Benefits
Flexible PTO
Health benefit eligibility the first of the month
Life insurance
Pet insurance
401K
Company
ECI
Founded in 1995, ECI is the market leader in end-to-end technology solutions for the financial industry.
501-1000 employees
H1B Sponsorship
ECI has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2022 (1)
2021 (1)
2020 (3)
Funding
Current Stage
Late StageLeadership Team
Steve Schoener
Chief Technology Officer
Greg Yarrington
Chief Operating Officer
Recent News
2022-05-11
Company data provided by crunchbase