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Career Team · 1 day ago

Intake Specialist / WIOA Eligibility Specialist

Denton, Texas, United States

Full-time

Onsite

Entry, Mid Level

$45K/yr - $55K/yr

2+ years exp

Career TEAM is a leading workforce development organization on a mission to transform lives. They are seeking a WIOA Eligibility Specialist to support program operations by conducting eligibility screenings and ensuring compliance with WIOA guidelines.

Management Consulting

Responsibilities

Provide information about workforce services

Process screenings and applications to determine eligibility for customers in East Texas

Enters source document data into case management and document storage systems. Maintains database by entering new and updated customer information

Processes customer documents by reviewing data for deficiencies

Resolving discrepancies by using standard procedures or returning incomplete documents to the supervisor for resolution

Acquire and maintain ongoing programmatic competency to ensure compliant management of cases

Accurately document customer interactions through well-written case notes

Ensure that case files meet or exceed the programmatic requirement

Maintains operations by following policies and procedures

Working knowledge of office equipment, computer software, and computer hardware

Work as part of a team in order to achieve a common goal

Approach each day and task with a 'ZAG' mindset

Other duties and projects as needed

Qualification

WIOA knowledgeCustomer serviceCase managementMicrosoft OfficeBilingual (English/Spanish)Cultural sensitivityTime managementVerbal communicationWritten communicationTeamwork

Required

Bachelor's degree or higher or an equivalent combination of education and experience

2+ years of work experience combining elements of training, customer service, working with a culturally-diverse customer base with the ability to be culturally sensitive

Ability to serve as a role model to customers and motivate them towards achieving goals

Personal computer literacy required, including effective use of the Internet, e-mail, and Microsoft Office (Word, Excel, and Outlook)

Ability to meet and/or exceed set goals and objectives

Exceptional time management skills to meet deadlines and work under pressure

Excellent verbal and written communication skills

A Valid Driver's License