Neko Health · 1 day ago
IT Support Engineer
New York, United States
Full-time
Onsite
New Grad, Entry LevelNeko Health is a Swedish health-tech company focused on preventive healthcare through innovative technology. They are seeking an IT Support Engineer to provide exceptional user support and maintain SaaS applications, ensuring reliable IT infrastructure in a fast-paced environment.
Artificial Intelligence (AI)Health CareHospital
Responsibilities
User Support: Provide first-line technical assistance for SaaS applications, hardware, and software issues
SaaS & System Management: Assist with setup, configuration, and maintenance of SaaS applications and IT systems (e.g., Microsoft 365, Teams, SharePoint)
Account Administration: Monitor and manage user accounts, permissions, and access across SaaS platforms
Troubleshooting: Resolve technical issues promptly; escalate complex problems to senior team members when needed
Operational Tasks: Review onboarding workflows (HiBob), monitor ticket queues, and assume on-call duties for urgent issues
Collaboration: Work closely with IT Specialists to ensure system consistency and reliability across clinics and offices
Documentation: Maintain accurate records of support requests, resolutions, and user feedback
Project Support: Assist in implementing new SaaS solutions and IT projects
Training & Enablement: Educate users on best practices for SaaS tools and IT systems
Security & Compliance: Ensure data privacy and security standards are upheld
Continuous Learning: Stay updated on SaaS trends and IT support best practices
Qualification
Required
Basic understanding of computer hardware, software, and SaaS applications
Hands-on experience with Microsoft 365 (Teams, SharePoint, Exchange) administration and support
Strong problem-solving and communication skills
Ability to work independently and collaboratively
Customer-focused mindset with eagerness to learn new technologies
Relevant certifications (e.g., CompTIA A+, Microsoft Certified IT Professional) are a plus
Preferred
Associate's degree in Computer Science, IT, or related field
Experience with popular SaaS applications (Microsoft 365, Azure Entra, Intune)
Knowledge of basic networking concepts and troubleshooting
Experience leveraging AI tools for IT support efficiency and user experience improvement
Company
Neko Health
Neko Health develops scanning technology for preventive healthcare and early detection.
Founded in 2018
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$325.13MKey Investors
Lightspeed Venture PartnersLakestar
2025-01-22Series B· $260M
2023-07-05Series A· $65.13M
Leadership Team
Hjalmar Nilsonne
Founder & CEO
Recent News
2026-01-07
Tech Funding News
2025-11-08
2025-10-27
Company data provided by crunchbase