Outset Medical, Inc. · 1 day ago
Field Service Engineer II (Richmond, VA)
Richmond, VA
Full-time
Hybrid
Mid, Senior Level
$34/hr - $40/hr
5+ years expOutset Medical, Inc. is seeking a Field Service Engineer II responsible for the installation, maintenance, troubleshooting, and repair of the Tablo Dialysis System. This role involves working closely with clinical staff and patients while collaborating with cross-functional teams to ensure optimal system performance and support product improvement.
Health CareHealth DiagnosticsMedicalMedical Device
No H1B
Hiring Manager
Raymundo Noriega
Responsibilities
Install, troubleshoot and repair Tablo Dialysis Systems at customer facilities or patient’s homes
Perform scheduled preventative maintenance that includes calibrations, hardware or software upgrades and verification of system specifications
Serve as a technical subject matter expert (SME) on the Tablo product, demonstrating deep product knowledge and supporting internal and external stakeholders
Deliver first and second level technical support to customers as needed, including after-hours, holiday, and weekend coverage
Accurately document all service activities, maintain spares inventory, and provide parts usage and failures within the ERP system
Complete all field service and expense reports according to functional standards
Support Marketing and Sales for seminars, trade shows, or demonstrations as required
Provide detailed feedback to R&D regarding performance, serviceability, and customer comments
Manage and maintain company assets required to perform all necessary job functions
All other duties as assigned
Qualification
Required
Associates degree (Electrical, Electronics, Mechanical or Fluidics) recommended or military equivalent
5+ years Field Service/Industry experience required
Knowledge of electronic, mechanical, and fluids components
Must have valid driver's license, good driving record, and have own methods for transportation
Ability to charge travel expenses on a personal credit card to be reimbursed by the company
Ability to travel overnight up to 50% of the time
Ability to read, write, analyze, and interpret electronic and fluidics schematic diagrams and flowcharts
Excellent communication skills with the ability to interact with customers, patients, and internal team members
Ability to respond in verbal or written form (email) to inquiries or complaints from customers or co-workers
Self-starter with the ability to multi-task and re-prioritize duties throughout the day
Computer and technology skills with regards to software applications, (Excel, Word, Outlook, Power Point) ERP databases, and technology innovation
Benefits
Bonus
Stock
Company
Outset Medical, Inc.
Outset Medical is changing dialysis – one of the largest, most expensive, and stagnant areas of healthcare.
501-1000 employees
Funding
Current Stage
Public CompanyTotal Funding
$1.43BKey Investors
PFM Health SciencesPerceptive AdvisorsSLR Capital Partners
2025-01-06Post Ipo Equity· $168.8M
2025-01-06Post Ipo Debt· $125M
2022-11-04Post Ipo Debt· $300M
Leadership Team
Leslie Trigg
CEO
Michael Aragon
Chief Medical Officer
Recent News
2026-01-06
Company data provided by crunchbase