Wellmore Behavioral Health · 1 day ago
Bilingual Administrative Support Specialist
Waterbury, CT
Full-time
Onsite
Entry Level
1+ years expWellmore Behavioral Health is a provider of behavioral health services, seeking a Bilingual Administrative Support Specialist to assist in their Children's Outpatient program. The role involves a variety of administrative support functions including greeting clients, handling crisis calls, and managing billing and data entry tasks.
Health Care
Responsibilities
Enter/Maintain treatment provider appoints in scheduler system
Greet and check in clients and their families for appointments
Handle any walk-in clients appropriately
Verify that client information in computer system is accurate including insurance, phone number, address, etc. Update as necessary
Copy insurance card for billing file
Collect co-pays/fees from family at time of arrival
Announce the client’s arrival to his/her treatment provider (i.e. clinician)
Answer incoming calls, forward calls to proper individual, take messages as necessary
Receive and respond appropriately to incoming crisis calls
Take basic referral information and follow appropriate triage protocol established by clinical team
Set up orientation appointments accurately
Send out appropriate documentation to potential client in a timely manner
Assist with orientation meetings
Prepare complete orientation packets with all necessary documentation
Complete and mail all signed releases of information generated from new/returning client enrollment
Set up evaluations in clinician’s schedules
Other duties as assigned by supervisor
Qualification
Required
Fluency in both Spanish and English (written and verbal)
Excellent communication and interpersonal skills
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
High school diploma or equivalent required
1 year of administrative/customer service experience required
Valid driver's license, with reliable transportation and valid auto insurance
Company
Wellmore Behavioral Health
Wellmore is a private, non-profit company one of the largest behavioral health and substance use providers in western Connecticut.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase