Blueport ยท 1 day ago
Network Support Engineer - Tier 2
walpole, MA 02081
Full-time
Onsite
Entry, Mid Level
$58K/yr - $58K/yr
2+ years expBlueport is a technology solutions provider for the multifamily and hospitality industries, and they are seeking a Network Support Engineer II to ensure optimal network performance and provide expert support. In this hands-on role, you will troubleshoot complex network issues, mentor Tier 1 support staff, and collaborate with various teams to enhance connectivity for clients.
ConsultingInformation TechnologySoftware
No H1B
Responsibilities
Be the Tier 2 escalation point, resolving advanced network issues
Support and mentor Tier 1 team
Configure and maintain switches, routers, firewalls, VLANs, ACLs, VPNs, and routing protocols
Monitor network performance, troubleshoot incidents, and enhance security
Deploy and test new equipment and solutions
Collaborate across teams to deliver seamless connectivity and service
Qualification
Required
2+ years in a call center or support environment
Strong knowledge of networking fundamentals (IP addressing, subnetting, VLANs, wireless)
Hands-on experience with HP & Cisco switch CLI
Ability to talk with customers to be able to understand issues at hand
Excellent problem-solving skills and the ability to explain solutions clearly
Preferred
Ability to speak Spanish helpful
Benefits
401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance
Medical, dental, vision, paid time off, 401K, opportunity for advancement
Company
Blueport
Blueport is an IT firm that provides WiFi and connectivity solutions for commercial real estate.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Paul J. Guiney
Chief Financial Officer
Matt Passalacqua
VP of Strategic Partnerships
Company data provided by crunchbase