IT Support Technician (MSP) jobs in United States
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Stones River Electric ยท 1 week ago

IT Support Technician (MSP)

positionMadison, TN
timeFull-time
remoteHybrid
seniorityNew Grad, Entry Level

Stones River Electric is seeking a motivated IT Support Technician to support a diverse client base across the Nashville area. This role involves providing technical support, troubleshooting various IT issues, and ensuring excellent customer service for multiple clients.

Building MaterialElectronicsHardwareReal Estate

Responsibilities

Provide technical support to multiple client environments in an MSP setting
Respond to and resolve support requests via ticketing system, remote tools, and onsite visits
Travel to customer sites throughout the Nashville area to provide onsite IT support
Support, maintain, and troubleshoot Windows workstations and user environments
Assist with administration and support of servers (primarily Windows Server)
Deploy, configure, and maintain desktops, laptops, printers, and related hardware
Manage and support Office 365 services including Exchange Online, Teams, OneDrive, and SharePoint
Assist with user onboarding/offboarding and permissions management
Troubleshoot network, system, and application issues across multiple clients
Document solutions, configurations, and procedures clearly and consistently
Follow MSP best practices for security, documentation, and customer communication

Qualification

Windows 10/11Office 365 administrationIT support experienceActive DirectoryBasic networking knowledgeRMMTicketing systemsCustomer service skillsMSP experienceIT certificationsCommunication skillsTime management skills

Required

Experience working in an IT support or helpdesk role (MSP experience preferred)
Strong working knowledge of Windows 10/11 and common business applications
Experience supporting servers and core infrastructure
Hands-on experience with Office 365 administration and troubleshooting
Experience providing both remote and onsite support
Comfortable working with multiple clients and shifting priorities
Ability and willingness to travel to customer sites within the Nashville area
Strong customer service, communication, and time management skills
Valid driver's license and reliable transportation

Preferred

Prior MSP experience
Active Directory, Group Policy, and user management
Basic networking knowledge (DNS, DHCP, TCP/IP, VPNs, firewalls)
Experience with RMM and ticketing systems
Backup, disaster recovery, and endpoint security tools
IT certifications (CompTIA A+, Network+, Microsoft, etc.)

Benefits

Medical, dental, vision benefits
Paid Holidays
Vacation
401K Match
Sign-on/Referral Bonus after 90 Days
Anniversary Bonus

Company

Stones River Electric

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Stones River Electric is a construction company specializing in lighting and electrical services.
dateFounded in 1990
location
Madison, Tennessee, USA
people-size201-500 employees
web-link
http://stonesriverelectric.com

Funding

Current Stage
Growth Stage

Leadership Team

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Jeff Fitzpatrick
Chief Operating Officer
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Darrell Starkey
DIRECTOR , EMS / SPECIAL PROJECTS
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Company data provided by crunchbase