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Airbus · 1 day ago

Head of Support and Services

Bingen, WA

Full-time

Onsite

Director/Executive

15+ years exp

Airbus is a leading aerospace company, and they are seeking a Head of Customer Support and Services to lead a global team. This role is responsible for designing support and services concepts, managing operational performance, and ensuring customer satisfaction on a global scale.

AerospaceCommercialManufacturing

Work & Life Balance

No H1B

U.S. Citizen Only

Responsibilities

Set up the organization dedicated to the Support of the Flexrotor UAS globally

Drive S&S operational performance in the Flexrotor UAS market

Monitor and improve S&S Customer Satisfaction

Drive transformation and improvement of S&S

Formulate and install standard practices based on comparative studies of methods, costs and material and support data

Ensure that all procedures within the area of responsibility are maintained current, are followed, and that a well-defined working relationship is established with QA in order to maintain the requirements of quality standards

Work closely with Flexrotor’s Programs and Sales and Marketing teams

Share best practices with other teams of Airbus Helicopters’ UAS program

Accountable for S&S financial performance incl. but not limited to turnover, profitability & cash flow

Establish controls and maintain adherence to cost and inventory budgets and forecasts for all lines of business

Drive Commercial Operations and Demand Planning (inputs for regional FC, S&OP exercise) for S&S

Direct and coordinates Customer Support activities to ensure that products and production are sustained to meet corporate production and support requirements

Accountable for the S&S sales funnel, bookings, turnover, margin, cash, in line with the Airbus – Flexrotor operational plans

Support the Regional Sales organizations for MRO sales, technical support offerings and support packages

Ensures that all sales managers are working in a coordinated way in line with the Airbus - Flexrotor S&S strategy

Build the S&S Strategy maximizing and reporting the state of the S&S to leadership

Contribute to the elaboration of commercial strategy

Other special projects assigned by the leadership

Leads S&S teams

Build teams and foster connections and collaboration across the domestic and international regions as well as with the Program organization

Prepare S&S teams for the future (workload balancing, working conditions, leadership model, etc.)

Other duties as assigned

Qualification

Aerospace industry knowledgeLeadership in multicultural environmentFinancial performance managementCustomer satisfaction improvementProject managementNegotiation skillsInterpersonal skillsMicrosoft Office SuiteGoogle WorkplaceFluency in FrenchFluency in German

Required

Bachelor's degree in Business Administration and Business Management, or Engineering degree, or Finance degree

Minimum 15 years' experience in the aerospace industry

Extensive experience leading services and support organization, or functions directly related to Support and Services (Engineering support, Finance, Maintenance)

5-9 years in management

Aerospace industry knowledge

Demonstrated leadership in a multicultural environment, including coaching and mentoring

Strong interpersonal and organizational skills

Excellent time and project management capabilities

High attention to detail

Proven negotiation skills

Creative thinking

Must have basic knowledge of the different business units within support and services

Knowledge of unmanned industry, Airbus Helicopters or Airbus Group

Ability to communicate effectively in verbal and written form in English

Possess outstanding written, verbal, and presentation skills to effectively deliver complex, data-driven insights