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Walmart Canada · 2 weeks ago

Staff, Product Manager - Loyalty

San Bruno, CA

Full-time

Onsite

Lead/Staff

Walmart Canada is a leading global retailer that focuses on creating seamless shopping experiences through innovation and technology. As a Staff Product Manager for Loyalty, you will define and own the multi-year loyalty roadmap, develop a product vision and strategy, and collaborate with cross-functional teams to enhance member engagement and retention.

DeliveryRetailShopping

Responsibilities

Define and own the multi-year loyalty roadmap, covering rewards, program evolution, partner ecosystem expansion, share-of-wallet growth, and engagement/retention loops

Develop and champion a world-class product vision and strategy by leveraging domain expertise, market insights, internal/external best practices, and strong business cases

Partner closely with engineering, data science, CRM/MarTech, operations, marketing, design, and research to deliver best-in-class, scalable, multi-channel loyalty experiences validated through experimentation and user insights

Translate strategy into a clear product roadmap, driving prioritization aligned to business goals, defining rollout plans, managing risks, and turning insights into actionable initiatives

Lead execution in an agile environment, writing product requirements grounded in user needs and business objectives, and ensuring high-quality delivery with engineering teams

Define and monitor KPIs across engagement, retention, NPS, LTV, and other loyalty success metrics, establishing mechanisms to track and optimize impact

Navigate ambiguity and complexity to drive clarity, alignment, and forward progress across cross-functional teams

Demonstrate strong strategic and analytical thinking, using quantitative analysis and sound judgment to inform decisions and product direction

Evangelize loyalty thinking across the organization, influencing senior leaders and partner teams while serving as a thought leader on loyalty trends, competitive dynamics, and emerging technologies (e.g., gamification, identity, digital wallets, omnichannel benefits)

Communicate effectively, using strong written and verbal communication skills to influence internal and external stakeholders

Qualification

Product strategyData analysisCross-functional collaborationAgile methodologyKPI monitoringCustomer-centric approachCommunication skillsProblem-solving

Required