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Frontier Internet · 1 day ago

LOCAL MANAGER

MARION, OH 433023922, USA

Full-time

Onsite

Mid Level

Frontier Communications is focused on improving digital access across America, and they are seeking a Local Manager to lead operational proficiency and community relations. This role involves managing a team of field technicians, ensuring service commitments are met, and driving performance to achieve market growth targets.

InternetTelecommunicationsTVVideoVideo Streaming

No H1B

Responsibilities

Meets service activation and repair commitment dates, maintains revenue and expense budget objectives and promotes new and existing company products

Manages a P&L budget to ensure revenue goals and expense targets are met

Provides feedback, ongoing training, and motivates their team to exceed department goals

Partners with Human Resources to ensure firm, fair and consistent application of practices/policies and labor agreements in a timely manner

Maintain a safe work environment by conducting regularly scheduled safety meetings, applicable safety training and reinforcing state/federal safety requirements within the work place

Positively represents Frontier through active engagement and involvement in the community

Partners with marketing to act as the “eyes” and “ears” of the local market to ensure an appropriate competitive response

Responds to issues identified on Customer Surveys

Qualification

Supervisory experienceField Technician experienceBasic engineering knowledgePC skillsCCNA certificationPMP certificationCommunication skillsTeam leadershipCollaboration skills

Required

High school diploma or GED required

Must possess a valid state driver's license with a clean driving record

Ability to communicate and collaborate with internal and external customers as well as labor unions

Ability to lead a team while working under pressure with deadlines

Basic knowledge of engineering, plant service center, outside plant functions, electrical circuitry, network installation, maintenance and testing of central offices, as well as HSI/DSL installation, FTTH and data networking

Must possess basic PC skills: Excel, Word, Power Point and Outlook

Must be available 24/7 to support off-shift technicians and emergency situations as needed

Must be able to work in inclement weather