Technical Support Specialist jobs in United States
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LanceSoft, Inc. ยท 1 day ago

Technical Support Specialist

positionUnited States
timeContract
remoteRemote
senioritySenior Level
money$27/hr - $27/hr
date5+ years exp

LanceSoft, Inc. is seeking a Technical Support Specialist to provide frontline computer systems and application diagnostics and support. The role involves managing inbound IT incidents, troubleshooting issues, and coordinating repairs while ensuring compliance with federal regulations.

Information Technology
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Growth Opportunities
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H1B Sponsor Likelynote
Hiring Manager
Shrikant Gondane
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Responsibilities

Day to day monitoring of the primary SCADA and ancillary systems for health and availability
Front line problem resolution and coordination of repairs with EMS Department Personnel and/or other company personnel
Notification to key customers for the coordination of system outages and events that may impact other critical systems
Provide input to the Team Lead and Supervisor on continual process improvement and customer feedback
Thoroughly track and document cases to completion with the help of EMS Department personnel
Adhere to all Electronic and Physical access policies
Day to day monitoring and support of Business Continuity and Disaster Recovery systems

Qualification

Customer service skillsWindows operating systemsChange Management processesAIXUNIX systemsDistributed computer networksMultitaskingInterpersonal skillsCritical thinking

Required

5-10 Years Provide a single point of contact call center that manages inbound IT incidents, logs each of them into a ticketing system, and either resolves them at Level 1 or escalates the incident until resolution is complete
Field inbound contacts via phone, email, web form, that one can troubleshoot and resolve remotely
Formal education in Computer Science or related IT field or equivalent experience is required
Requires excellent interpersonal skills and the ability to communicate effectively in both an oral and written manner
Ability to apply excellent customer service skills
Ability to meet Critical Infrastructure Protection (CIP), Sarbanes-Oxley and other federal regulatory compliance requirements
Ability to multitask and prioritize tasks based on criticality and operational impact to the Bulk Power system
Ability to follow and properly apply both Change Management processes and knowledge-based procedures
Ability to build and maintain relationships with key customers
Ability to work nights, weekends, and holidays as a part of rotating shift
Critical thinking/Problem solving abilities

Preferred

Preference for previous helpdesk experience in an IT capacity
Working knowledge of Windows based operating systems preferred
Working knowledge of AIX or other UNIX based operating systems preferred
Working knowledge of distributed computer networks is a plus

Company

LanceSoft, Inc.

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Established in 2000, LanceSoft is a pioneer in delivering top-notch Global Workforce Solutions and IT Services to a diverse clientele.
dateFounded in 2000
location
Herndon, Virginia, USA
people-size5001-10000 employees
web-link
http://www.lancesoft.com/

H1B Sponsorship

LanceSoft, Inc. has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (55)
2024 (32)
2023 (23)
2022 (25)
2021 (60)
2020 (80)

Funding

Current Stage
Late Stage

Leadership Team

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Ram Karuppusamy
Chairman & CEO
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Simon Dealy
Chief Financial Officer
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Company data provided by crunchbase