WillScot · 1 day ago
Credit and Collections Specialist
Scottsdale, AZ
Full-time
Onsite
Entry, Mid Level
2+ years expWillScot is North America’s leading provider of complete temporary space solutions, and they are seeking a proactive and customer-focused Collections Specialist to join their Credit & Collections team. This role is vital in ensuring a smooth transition for newly acquired or onboarded customers by confirming accurate billing, resolving payment barriers, and supporting a best-in-class post-invoicing experience.
Building MaterialConstructionInfrastructure
Responsibilities
Serve as the primary point of contact for customers post-acquisition or onboarding to validate account setup and billing accuracy
Proactively reach out following the first invoice to confirm receipt, contacts, and payment timelines
Manage a portfolio of commercial A/R tied to M&A activity, working to resolve legacy account discrepancies and ensure seamless integration
Place and receive customer calls related to past-due balances while providing exceptional service and professional resolution
Identify and resolve barriers to payment, including incorrect contacts, missing purchase orders, tax documentation, or system setup errors
Negotiate and document payment arrangements or settlements when needed, while maintaining a positive customer relationship
Partner with Sales, Billing, Customer Success, and Integration teams to ensure smooth transitions and alignment on expectations
Provide insights and feedback to improve onboarding processes and reduce future A/R issues
Escalate unresolved or high-risk accounts with clear documentation and recommendations
Maintain thorough documentation of customer communications, issue resolutions, and payment commitments in internal platforms (e.g., GetPaid, Salesforce)
Assist with unapplied cash efforts by identifying unmatched payments and working with internal teams to resolve
Conduct skip tracing when contact with a customer has been lost
Qualification
Required
College degree or equivalent professional experience
2+ years of experience in commercial collections or B2B A/R
Strong understanding of billing, onboarding, and the contract-to-cash lifecycle
Proficiency with Microsoft Office Suite and experience using systems such as GetPaid, Salesforce, SAP, or similar ERP/AR platforms
Excellent communication and interpersonal skills with a customer-first mindset
Organized, self-motivated, and capable of managing a high-volume portfolio
Ability to influence resolution and foster strong working relationships
Preferred
Experience supporting A/R tied to mergers and acquisitions or large-scale customer transitions
Familiarity with onboarding processes and customer account setup
Working knowledge of collections workflows in GetPaid or similar systems
Background in cross-functional collaboration across Sales, Finance, and Customer Success
Benefits
Medical
Dental
Vision
Disability
Life insurance
Paid time off (including Company holidays)
Tuition reimbursement
A retirement savings plan with company match
Variable pay opportunities including commission, bonus, performance rewards, or other incentive programs
Company
WillScot
WillScot Mobile Mini is now WillScot. North America’s largest space solution provider. #RightFromTheStart
1001-5000 employees
H1B Sponsorship
WillScot has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (7)
2024 (9)
2023 (7)
2022 (2)
2021 (1)
2020 (3)
Funding
Current Stage
Late StageTotal Funding
unknown1993-12-01Acquired
Leadership Team
Bradley L. Soultz
CEO & Board Member
Recent News
GlobeNewswire News Room
2025-03-11
Company data provided by crunchbase