SpendMend Pharmacy Division · 1 day ago
Customer Support Analyst, Trulla
United States
Full-time
Remote
Mid Level
3+ years expSpendMend Pharmacy Division is dedicated to enhancing patient care through innovative cost-saving solutions. They are looking for a skilled Customer Support Analyst to provide professional support to Trulla customers, troubleshoot issues, and ensure a positive user experience with the Trulla platform.
Health CareHome Health CareHospitality
No H1B
Responsibilities
Act as the primary point of contact for customer support via ticketing system, email, and scheduled calls
Troubleshoot platform issues, data discrepancies, and user access questions
Escalate complex technical or data issues to engineering or analytics teams with clear documentation and context
Track, prioritize, and resolve support tickets in accordance with SLAs
Communicate clearly and professionally with customers, translating technical concepts into plain language
Proactively identify patterns in support issues and provide feedback to product and engineering teams
Contribute to knowledge base articles, FAQs, and internal support documentation
Collaborate with Customer Success, Analytics, Product, and Engineering to resolve customer issues efficiently
Participate in team meetings, training sessions, and process improvement initiatives
Qualification
Required
Bachelor's degree in a related field (e.g. Computer Science, Information Technology, Business Administration) or equivalent experience
Minimum of 3 years of experience in customer service, application support, or a similar role
Track record of supporting client-facing applications and troubleshooting technical issues
Detail-oriented, organized, and capable of managing multiple client needs simultaneously
Exceptional written and verbal communication skills, with the ability to effectively train users and create clear/concise documentation
Proficient in Microsoft Office and familiarity with CRM systems and help desk software
Preferred
Experience working with health system pharmacy personnel in operations or purchasing
Basic SQL or data querying experience
Company
SpendMend Pharmacy Division
As a pharmacy leader, have you ever thought to yourself, "someone should develop a product for that." We have, and even joked that we should start a company to create these solutions and products for all the other pharmacy directors and managers out there thinking the same thing, so we finally did.
11-50 employees
Funding
Current Stage
Early StageTotal Funding
unknown2020-08-25Acquired
Company data provided by crunchbase