Ascendo Resources ยท 2 days ago
Collections Specialist
Miami, FL
Full-time
Onsite
Entry Level
1+ years expAscendo Resources is a growing financial services team looking for an SBA Collections Specialist to support its SBA Portfolio Management unit. The role involves assisting clients with account inquiries, troubleshooting online banking issues, and negotiating payments while ensuring top-notch service and accuracy.
Human ResourcesStaffing Agency
Responsibilities
Respond to inbound calls, resolving account questions and service concerns
Help clients with online banking access, password resets, and wire transfers
Make outbound follow-up calls and maintain client data tracking
Handle complex issues and escalate when necessary
Provide backup support for client emails and online banking messages
Negotiate and collect payments with customers
Multitask effectively while using multiple systems and maintaining detailed documentation
Qualification
Required
High School Diploma or equivalent
1+ years of experience in customer service or a call center setting
Proficiency in Microsoft Office Suite
Strong communication skills and ability to handle sensitive information with professionalism
High attention to detail and multitasking abilities
Preferred
Spanish fluency is a plus but not required
Experience with banking systems or Jack Henry software is a bonus
Company
Ascendo Resources
Ascendo Resources is a staffing and recruiting company providing accounting, finance, and it recruiting services.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Scott Berger
Co-Founder of Healthcare Operations
Brandie Jimenez
Partner at Ascendo Resources
Recent News
2022-02-01
Company data provided by crunchbase