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Northern Bank · 1 day ago

Property Management Relationship Manager, VP

Woburn, MA

Full-time

Onsite

Mid, Senior Level

$125K/yr - $165K/yr

5+ years exp

Northern Bank is a full-service bank dedicated to providing practical financial solutions. The Property Management Relationship Manager will support the Cash Management team by establishing new deposits and cash management services for property management businesses, ensuring customer satisfaction and compliance with bank policies.

BankingCommunitiesFinancial Services

Responsibilities

Demonstrate awareness, commitment, and dedication to servicing and building customer relationships

Provide a complete range of customer services at the bank, including opening new accounts, and gathering customer information to process new and existing account opening requests

Follow up with clients and prospects as needed to answer questions, obtain additional information/forms, perform demos and other items as appropriate related to Property Management

Serve as point of contact for clients on deposit and Treasury Management Systems, assisting with inquiries, technical support, and problem resolution

Maintain high level of knowledge of the Bank’s cash management products and services specializing in Property Management

Work with team on pricing and set up of Z Suite/ Z Rent clients

Review client profitability and recommend methods to enhance banking relationships

Provide support for Cash Management RM’s, assist in ongoing relationship management activities

Research and analyze data to resolve more complex customer problems. Answer customer questions with accounts and transactions and explore ways to resolve difficult issues

Responsible for operational compliance and adherence to bank policies and procedures

Handle administrative responsibilities, including filing, customer maintenance, and prospect/pipeline management

Become familiar with all Cash Management products including online and mobile applications

Perform additional duties as requested, needed, or assigned

Qualification

Property management experienceCash management expertiseCustomer service skillsMicrosoft Office proficiencyProblem-solving skillsEthical standardsRelationship buildingAdaptability

Required

Minimum of 5 years' banking experience with a strong background in property management, commercial operations, electronic banking, and cash management

Ability to build strong relationships and alliances across the organization, exceed customer expectations, ability to adapt to change, reliable and highly motivated

Strong customer service and problem-solving skills

Proficient with technology including PCs, software, and web-based products

Proficiency with Microsoft Office products (Excel, Word, and PowerPoint)

Ability to work independently with some guidance from team members

Demonstrate and promote high ethical standards and behaviors