Monolithic Power Systems, Inc. · 1 day ago
IT Helpdesk Intern
San Jose, CA
Internship
Onsite
Intern
$35/hr - $55/hrMonolithic Power Systems, Inc. (MPS) is one of the fastest growing companies in the Semiconductor industry. The Helpdesk support role is to ensure proper computer operation so that end users can accomplish business tasks by receiving, prioritizing, documenting, and actively resolving end user help requests.
ElectronicsEnergyHardwareSemiconductor
Responsibilities
Field incoming requests to the Service Desk via both telephone and e-mail to ensure courteous, timely and effective resolution of end user issues
Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue
Build rapport and elicit problem details from service desk customers
Prioritize and schedule problems. Escalate problem (when required) to the appropriately experienced staff
Record, track and document the service desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution
Apply diagnostic utilities to aid in troubleshooting
Access software updates, drivers, knowledge bases, and FAQ resources on the Internet/Intranet to aid in problem resolution
Identify and learn appropriate software and hardware used and supported by the organization
Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications
Install anti-virus software and ensure virus definitions are up-to-date
Perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals
Test fixes to ensure problem has been adequately resolved
Perform post-resolution follow ups to help requests
Develop help sheets and FAQ lists for end users
Reinforce SLAs to manage end-user expectations
Qualification
Required
1- 2 years in college with major related to computer
Working on certifications in Microsoft O365 fundamental
Knowledge of basic computer hardware, including Dell and Microsoft
Experience with some programming language
Exceptional written and oral communication skills
Exceptional interpersonal skills, with a focus on rapport-building, listening and questioning skills
Strong documentation skills
Excellent English communication skills
Ability to conduct research into a wide range of computing issues as required
Ability to absorb and retain information quickly
Ability to present ideas in user-friendly language
Highly self-motivated and directed
Keen attention to detail
Proven analytical and problem-solving abilities
Ability to effectively prioritize and execute tasks in a high-pressure environment
Exceptional customer service orientation
Experience working in a team-oriented, collaborative environment
Company
Monolithic Power Systems, Inc.
Monolithic Power Systems, Inc.
Founded in 1997
1001-5000 employees
H1B Sponsorship
Monolithic Power Systems, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (23)
2024 (13)
2023 (17)
2022 (14)
2021 (14)
2020 (13)
Funding
Current Stage
Public CompanyTotal Funding
$16.7M2004-11-19IPO
2002-09-13Series D· $16.7M
Leadership Team
Vipin Pala Pala
Director of SiC Technology
Recent News
2025-12-22
2025-12-17
2025-12-09
Company data provided by crunchbase