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BVA Bear's IT Solutions · 1 day ago

Service Desk / Systems Support Analyst – Philadelphia

Boiling Springs, PA 17007

Full-time

Hybrid

Mid Level

3+ years exp

BVA Bears IT Solutions is seeking a Service Desk / Systems Support Analyst for a full-time position primarily supporting City of Philadelphia facilities onsite. The role involves providing centralized service desk operations and systems support for City Council, including ticket intake, remote troubleshooting, and routine maintenance.

Information Technology & Services

No H1B

U.S. Citizen Only

Responsibilities

Serve as a primary point of contact for user service requests and technical issues

Perform ticket intake, classification, prioritization, escalation, and resolution tracking

Provide remote troubleshooting and support for end user systems and applications

Perform operating system and application patching in accordance with City standards

Utilize monitoring and RMM tools to identify and address system health issues

Maintain device inventory, lifecycle records, and system documentation

Support onboarding, offboarding, and knowledge transfer activities

Contribute to service desk documentation and knowledge base materials

Qualification

IT service desk experienceTechnical troubleshootingPatch managementMonitoring toolsEndpoint managementSupporting government organizationsDocumentation skillsTime management skills

Required

Minimum 3–5 years of IT service desk or systems support experience

Experience with patch management, monitoring tools, and endpoint management

Strong troubleshooting, documentation, and time management skills

U.S. citizenship requirement: Applicants must provide proof of U.S. citizenship (such as a U.S. passport, birth certificate, or Certificate of Naturalization) prior to employment