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SamCart · 1 day ago

Sales Development Representative

United States

Full-time

Remote

Entry Level

1+ years exp

SamCart is a high-growth company focused on helping creators and eCommerce sellers simplify their business and scale revenue. They are seeking a Sales Development Representative to handle inbound qualification, outbound efforts, and customer retention, playing a crucial role in identifying opportunities and converting leads.

Content CreatorsE-CommerceE-Commerce PlatformsSubscription Service

Comp. & Benefits

Responsibilities

Monitor various channels (such as Slack, Hubspot, etc.) for hand raisers and invound intent from prospects

Respond fast. Speed matters

Conduct full discovery to confirm if they are a good fit and qualified for one of our professional service, high-ticket offers

Route qualified prospects to the correct path based on persona and discovery (Coaching, Enterprise, etc.)

Understand our product and professional service options in detail

Book qualified meetings for AEs based on monthly goals and targets

Ensure high show rates for hand-offs to Account Executives

Disqualify fast and downsell to self-service plans to maximize revenue and satisfy prospects, while not filling up AE calendars

Act as first point of contact for refund and cancellation requests of multiple brands under the SamCart umbrella

Help diagnose the real issue and offer save levers to customers

Downgrade and save as many customers as possible through multiple levers

Lead with empathy, curiosity, and find the right fit for the customer

Escalate only when needed. Own the outcome

Outbound to find additional qualified leads for the sales team across all personas and professional services offers

Leverage multiple tools at your disposal to outbound to warm and cold audiences

Set up calls with Account Executives with qualified prospects

Log all activity cleanly in HubSpot CRM

Track all information needed in CRM to ensure data cleanliness, clean reporting, and simplified active pipeline tracking, including persona, prospects contacted, meetings booked, refunds saved vs. lost and more

Surface patterns regularly to improve sales motion and save motion, including common objections, misaligned expectations, marketing or onboarding gaps, churn reasons, and more

Partner closely with Sales and CX to tighten messaging and handoffs