Alpha Consulting Corp. · 3 days ago
Customer Support Representative
Johnston, IA
Full-time
Onsite
New Grad, Entry Level
0+ years expAlpha Consulting Corp. is seeking a Customer Support Representative to provide front-line technical support and solutions to customers. The role involves handling product-related inquiries and ensuring customer satisfaction and retention through effective communication and documentation.
ConsultingPharmaceuticalStaffing Agency
Responsibilities
Support hours fall between 7am - 6pm CST, Monday – Friday and 8 am – 12 pm CST, Saturday
Schedule may include occasional holidays and overtime based on the needs of the business
Candidate must be available to work any 8-hour shift within the 7am-6pm support window
Candidate will work on-site (Johnston, IA) five days a week
Shifts are subject to change based on volumes
Training and mentoring will be on the 8-4:30pm shift and last approximately 6 weeks
Takes approximately 3-4 months from start date to reach full productivity
Training will consist of 2 weeks of classroom training and an additional 2-4 weeks of on-the-job training and mentoring with an experienced technician
The primary responsibilities for this opening could be for Tier 1 support
The Enterprise Contact Center Tier I team provides front-line technical support / information / solutions to customers on product related inquiries, issues, and concerns to optimize customer satisfaction and retention
Technicians provide phone support while effectively documenting each interaction
Common calls include: General product questions, availability, compatibility, Ag, Residential and Commercial Turf, and Golf product issues/complaints, Warranty registration, and extended warranty coverage, Out of warranty assistance, Parts and publications lookups, Loyalty Rewards programs
Qualification
Required
Skills in interpersonal communications, negotiation, and conflict resolution
Excellent written and verbal communication skills
6+ months experience with customer service/support experience
Proficiency with Client Office products
High comfort level and experience with consumer software applications
Strong computer, research and troubleshooting skills
Ability to work support hours and occasional holidays to support the business
Preferred
Knowledge of agriculture, turf (mowers) and utility vehicles
Prior work experience in Agriculture or Technology dealer channels
Bachelor's degree in Agriculture, Business, Communications, Engineering related field, IT or a similar discipline
Company
Alpha Consulting Corp.
Alpha Consulting Corp. has been exceeding expectations in the IT, pharmaceutical, and clinical staffing business since 1994.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase