Zoom · 1 week ago
Carrier Operations Engineer
San Jose, CA
Full-time
Hybrid
Mid, Senior Level
$124K/yr - $271K/yr
5+ years expZoom is a company focused on building the best collaboration platform for enterprises. They are seeking a Carrier Operations Engineer to provide technical evaluation and onboarding of services with telephony carriers, maintaining strong relationships and supporting internal teams with carrier escalations and procurement of telecom services.
CollaborationInformation TechnologyMessagingSaaSVideo Conferencing
Responsibilities
Establish and maintain strong working relationships with global telecom carriers sales engineering and service assurance teams
Vendor Escalation Management, Manage complex vendor escalations and ensure timely resolution
Must have experience working in a global environment and with global regulatory requirements
Coordinate between Business Units to translate technical and commercial needs into viable interconnection solutions for backbone, IP Transit, wavelengths and MPLS
Experienced in building operational performance reports
Provide technical input on MSA/SLAs
Collaborate with Carrier Provisioners to track and manage procurement and delivery of telecom infrastructure services such as IP transit, wavelength, MPLS
Support internal production teams with carrier escalation support
Partner with Network Engineering to provide ongoing support to all internal business teams, participating in designs and troubleshooting telecom related issues
Participate in network and financial costs analysis and identify where efficiencies can be achieved
Support carrier onboarding, technical validation of new carriers
Build and maintain trusting relationships with internal stakeholders to support carrier evaluation, technical design, service provisioning, and escalation support
Collaborate with Procurement team to perform RFPs for new services (transit, point-to-point, MPLS/SIP, etc.)
Review and validate telco KMZs, ensuring accurate circuit design, path diversity
Assist Telco Provisioning with circuit test & turn-up
Maintain strong awareness of carrier on-net presence to support Zoom global data center footprint
Partner with Cost Analysts to capture and keep current of telecom rates
Globally scout and develop a carrier portfolio to support new Infrastructure Requirements
Qualification
Required
Bachelor's degree and 5yrs experience in within the telecommunication industry
Strong working knowledge on global telecom concepts; circuit procurement, delivery and service assurance procedures
3-5 years experience designing or maintaining Wide Area Networks, Multi-homed Internet connectivity, and SIP infrastructures
Experienced with carrier relations management, (supplier mgmt) fostering a relationship with technical account teams
Ability to articulate and troubleshoot layer 1, 2, and 3 connectivity
Confidence and ability to lead troubleshooting and escalation efforts with service providers
Knowledge of milestones within the Telecom provisioning process and how to manage the lifecycle
Must be a self-starter able to work without close supervision and to think independently
Excellent interpersonal communications skills including a proven ability to listen and understand customers, as well as ability to working in a team environment
Excellent organizational, problem solving and time management skills
Preferred
Experience working in Grafana a plus
Practical experience in scripting or coding with one language a plus
Low-Code/No-Code Tools: Experience with low-code or no-code platforms (e.g., Microsoft Power Automate, Zapier, or similar tools) to develop and deploy efficient, scalable workflows and solutions without extensive coding
Experience working with GSuite, Visio and Jira is a plus
Benefits
A variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health
Support work-life balance
Contribute to their community in meaningful ways
Company
Zoom
Zoom is a software company that offers a communications platform that connects people through video, voice, chat, and content sharing.
5001-10000 employees
H1B Sponsorship
Zoom has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (16)
2024 (178)
2023 (144)
2022 (259)
2021 (86)
2020 (34)
Funding
Current Stage
Public CompanyTotal Funding
$276MKey Investors
ARK Investment ManagementSequoia CapitalEmergence Capital
2021-11-04Post Ipo Equity· $130M
2019-04-19Post Ipo Equity
2019-04-18IPO
Leadership Team
Eric Yuan
Founder & CEO
Xuedong Huang
Chief Technology Officer
Recent News
2026-01-07
2025-12-20
Company data provided by crunchbase