Rivertown Dental · 2 weeks ago
Senior Director of Operations
La Crosse, WI
Full-time
Onsite
Director/ExecutiveRivertown Dental is a modern, team-first, privately-owned practice focused on transforming the landscape of dentistry. The Senior Director of Operations will be responsible for creating a scalable, high-performance platform across multiple locations, integrating teams and systems to ensure exceptional patient experiences while driving operational excellence and financial growth.
Hospital & Health Care
Responsibilities
Serve as the operational bridge between the CEO, senior leadership, and site-level leadership
Translate organizational vision into clear execution plans, measurable scorecards, and weekly operating rhythms
Lead and enforce accountability structures, ensuring leaders consistently hit targets and uphold standards
Build organizational clarity—removing ambiguity, resolving constraints, and eliminating legacy practices that inhibit scale
Develop, coach, and elevate the leadership bench, ensuring every department is led by a high-performance operator
Ensure clinical workflows, training programs, and compliance meet the highest quality and regulatory standards
Manage clinical scheduling frameworks, provider capacity, and case-flow efficiency
Standardize clinical systems, equipment protocols, supplies, and SOPs to support predictability, profitability, and growth
Protect clinical excellence while ensuring alignment with operational and financial objectives
Ensure revenue cycle integrity, insurance processes, patient flow, and front-office performance
Enforce consistent SOP execution across all locations—no variation unless strategically justified
Implement process optimizations that reduce friction, improve efficiency, and increase throughput
Set and enforce performance standards that raise the floor of behavior, contribution, and accountability organization-wide
Address underperformance quickly and constructively, replacing or upgrading talent where needed
Model servant leadership, operational excellence, and cultural alignment in every interaction
Anticipate team health issues before they escalate; solve root problems rather than symptoms
Architect scalable onboarding and training systems that reduce ramp time and create predictable performance
Support the senior leaders in building curricula, certifications, and capability ladders that match Rivertown’s growth trajectory
Ensure leadership development and skill acquisition occurs consistently across all roles and locations
Own operational scorecards and lead weekly and monthly reviews of leading and lagging indicators
Drive financial discipline across operations—reducing waste, increasing efficiency, and expanding EBITDA through operational excellence
Identify, measure, and optimize the financial levers that influence throughput, profitability, utilization, and patient lifetime value
Ensure every operational decision supports scalability and enterprise value creation
Ensure every touchpoint of the patient journey reflects Rivertown’s standards, values, and brand promise
Create process-driven workflows that reduce wait times, eliminate bottlenecks, and increase case acceptance
Monitor patient satisfaction and partner with leaders to drive continual improvement
Qualification
Required
Bachelor's degree preferred; MBA or advanced leadership/healthcare/business degree highly valued
Demonstrated commitment to personal and professional development and ongoing leadership growth
Proven track record leading multi-site operations and integrating acquisitions, including due diligence through operational and cultural integration
Experience driving EBITDA growth in a scaling healthcare, dental, or multi-site service organization
Success managing or materially contributing to an organization at enterprise scale, with the ability to elevate infrastructure and performance beyond current-state operations
Mastery of systems, scorecards, KPIs, and repeatable operating mechanisms that produce predictable outcomes
Ability to travel between multiple practice locations
Demonstrated ability to create and deliver a 30-60-90 Day Operational Plan
Company
Rivertown Dental
At Rivertown Dental, it is our vision to create the Coulee Region's most compelling dental practice by revolutionizing the patient experience.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase