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Newrez LLC · 2 days ago

Print Communications Specialist III

TX, Houston

Full-time

Onsite

Senior Level

5+ years exp

Newrez LLC is a company dedicated to exceeding the expectations of residential mortgage borrowers through superior service and effective communications. The Print Communications Specialist III will collaborate with various departments to create and review statements, letters, and notices ensuring quality and compliance with laws and regulations.

FinanceFinancial Services

Responsibilities

Collaborate with Compliance, Legal, Bankruptcy, and other departments to create and review statements, letters, and notices for quality and compliance in accordance with applicable federal, state, and local law, any applicable regulatory body, investor guidelines, company policy, and borrower experience standards. Consult with or provide expert advice to management of various lines of business when creating new letters, notices, and statements. This mainly applies to providing guidance on letter trigger and exclusionary criteria, which would determine when important business letters are sent

Create formal statements, letters, and notices sent to borrowers and third parties such as attorneys, investors, regulators, etc. Create and overseeing the accurate and timely production of regulatory notices that carry a financial risk to the company if not produced as expected

Collaborate with print vendors to ensure letters are programmed timely and accurately, establish

Letter Change Request Tool maintenance - ensure all required approvals are obtained, process steps are followed correctly and fully documented

Respond to internal and external quality assurance and audit inquiries, collaborate with Default Quality Manager, Compliance, Legal, and other departments, where applicable, within the enterprise to determine root causes for issues identified during the analysis, provide recommended solutions, and develop remediation activities

Participate in special projects related to departmental activities

Letter Library maintenance – ensure that letter logic is properly documented, correct version of all active templates is present, and a recent version of production samples is available

Create procedure documents, workflows, and job aids, when needed

Participate in the daily letter production and image transmission reconciliation process

Participate in the daily letter review process (error and exception reports

Provide support to various lines of business, ensuring that time-sensitive notices are created and mailed timely when requested

Respond to remediation requests and oversee its resolution. Respond to remediation plans initiated by internal quality control teams as well as third parties such as investors and regulatory bodies. Responsible for the investigation and the resolution of letter related issues

Represent the department in company and third-party meetings with the ability to present to senior leadership. Represent the company in handling letter related complaints, presenting departmental changes to other lines of business, representing the department, and providing process overview to third parties, responding to other related issues and inquiries

Facilitate special training when necessary

Performs related duties as assigned by management

Qualification

Mortgage experiencePrint communication experienceGSE guidelines knowledgeMicrosoft ExcelMicrosoft WordSharePoint knowledgeVisio knowledgeResearch abilityFollow-up skillsWritten communication skillsOrganizational skillsSelf-motivated

Required

5+ years' mortgage experience or print communication experience required

Ability to write and format professional business letters

Excellent written communication skills (grammar, spelling, and punctuation)

Knowledge of SharePoint and Visio

Advanced knowledge of Microsoft Excel and Word

Ability to effectively and professionally communicate with frontline associates, management, executives, clients, and investors

Experience analyzing complex processes and non-linear correlative data for all supported business units

Impeccable organizational skills and attention to detail

Strong research ability, understanding complex, multi-level, multi-source information

Self-motivated, self-starter with the ability to work independently with little to no supervision

Excellent follow-up skills, and the ability to meet strict deadlines while maintaining highest quality performance

Ability to work outside of normal business hours

Bachelor's degree preferred

Preferred

Strong knowledge and understanding of GSE guidelines are preferred

Benefits

Medical, dental, and vision insurance

Health Savings Account with employer contribution

401(k) Retirement plan with employer match

Paid Maternity Leave/Parental Bonding Leave

Pet insurance

Adoption Assistance

Tuition reimbursement

Employee Loan Program

The Newrez Employee Emergency and Disaster Fund is a new program to support our team members

1 Volunteer Time Off (VTO) day, company-paid volunteer day where all eligible employees may participate in a volunteer event with a nonprofit of their choice

Employee Matching Gifts Program: We will match monetary employee donations to eligible non-profit organizations, dollar-for-dollar, up to $1,000 per employee

Newrez Grants Program: Newrez hosts a giving portal where we provide employees an abundance of resources to search for an opportunity to donate their time or monetary contributions