Assistant Front Office Manager jobs in United States
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Concord Hospitality Enterprises · 1 week ago

Assistant Front Office Manager

positionDurham, NC
timeFull-time
remoteOnsite
seniorityMid Level

Concord Hospitality is seeking an Assistant Front Office Manager to support the leadership of their guest services team. This role focuses on ensuring guest satisfaction, maintaining service excellence, and driving operational efficiency at the front desk.

HospitalityTourism

Responsibilities

Support and train associates to deliver exceptional guest service and resolve concerns proactively
Monitor Guest Satisfaction Survey (GSS) results, create action plans for improvement, and recognize top performers
Assist with front office operations, revenue strategies, and inventory management
Oversee staff scheduling, hiring, onboarding, and performance management to maintain a strong team
Ensure compliance with safety programs, emergency procedures, audits, and corporate policies
Assist in developing and managing departmental budgets and financial objectives
Partner with the Guest Service Manager to drive service culture and operational excellence

Qualification

Guest services managementFinancial acumenGuest service standardsData analysisHR complianceSafety programsHotel systemsLeadership skillsOrganizational skills

Required

Previous hotel front office or guest services supervisory/management experience
Strong knowledge of guest service standards, recovery planning, and associate training
Ability to analyze guest satisfaction data and implement improvement strategies
Excellent communication, leadership, and organizational skills
Strong financial acumen and knowledge of budgeting/accounting procedures
Familiarity with HR compliance, safety programs, and hotel systems

Benefits

Medical, dental, and vision insurance
Life insurance and short/long-term disability options
401(k) with company match
Tuition assistance
Discounted room rates at Concord-managed hotels
Training, development, and career advancement opportunities

Company

Concord Hospitality Enterprises

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Concord Hospitality Enterprises specializes in the fields of hotel development, third party acquisitions, and hotel revenue management.
dateFounded in 1985
location
Raleigh, North Carolina, USA
people-size5001-10000 employees
web-link
http://www.concordhotels.com

Funding

Current Stage
Late Stage
Total Funding
$16.73M
2025-10-28Undisclosed· $9.11M
2018-10-01Acquired
2014-11-10Series Unknown· $7.62M

Leadership Team

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Brian Cornell
Chief Information Officer
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Recent News

Business Wire
CIM Group Closes $167,670,000 Loan to Affiliates of Concord Hospitality and Whitman Peterson to Recapitalize a 15-Property WoodSpring Suites Extended Stay Hotels Portfolio
2026-01-13
PR Newswire
Hilton Jacksonville at Mayo Clinic Debuts on Mayo Clinic Campus
2025-10-01
citybiz
CIM Group Closes $73.5M for Two Hilton Brand Hotels in LA and PA
2025-09-17
Company data provided by crunchbase