Excel Campus Activities · 1 day ago
IT Analyst I
Arlington, TX
Full-time
Onsite
Entry Level
1+ years expExcel Campus Activities is part of the University of Texas at Arlington, dedicated to providing technology support. The IT Analyst I will provide beginner to intermediate frontline technology support for client requests and incidents, ensuring prompt resolution of client issues and maintaining high levels of customer satisfaction.
Events Services
Responsibilities
Provide technical instructions to a non-technical audience. Collaborate with other members of the IT team, especially Service Desk staff but also other frontline IT Support teams to resolve common tickets/issues
Ensure prompt resolution of client issues and maintain high levels of customer satisfaction
Escalate issues internally as needed, & monitor progress through resolution
Analyzes, identifies, repairs, and restores services for various common accounts, email, network connectivity, software, academic technology, and endpoint device and peripheral issues
Resolve common reoccurring issues for clients
Assist clients in finding the right pre-existing training material for their questions
Record client requests and incidents in the approved ticketing system following expected use of templates and documentation requirements
Notify supervisor on need to updates knowledge articles and technical documents when work is impacted
Provide IT event support
Setup and management labs
Provide academic software support to students, faculty and staff
Help mentor and monitor student employee work
Performs other duties as assigned
Qualification
Required
High school diploma/GED
Experience providing customer service in a front-facing role, with hands-on or remote computing experience
Willingness and ability to obtain job-related certifications as required (e.g., Dell, Apple, CompTIA A+, Microsoft 365 Certified Associate)
Lifting and moving up to 40 pounds, moving computers and other computer peripherals
Ability to drive UTA vehicles
On-site position covering all UTA Arlington Campus locations
Preferred
Associates Degree in a related field
One (1) year of hands-on computing work experience supporting computing endpoints
Prior experience providing customer service in a front facing technical support environment
Prior experience supporting students, faculty, and staff in a higher-education setting
Cover/Interest Letter
Benefits
Health insurance
Retirement plans
Paid time off
Company
Excel Campus Activities
Excel Campus Activities is the programming board of the University of Texas at Arlington.
11-50 employees
H1B Sponsorship
Excel Campus Activities has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1)
Funding
Current Stage
Early StageCompany data provided by crunchbase