PeopleWise · 1 week ago
Director of Administration & Human Resources
Menands, NY
Full-time
Onsite
Director/Executive
$105K/yr - $125K/yrPeopleWise is partnered with The Mailworks to hire a Director of Administration and HR, who will bring clarity, structure, and consistency to a growing organization. This role involves overseeing the administrative and HR infrastructure, ensuring compliance, and fostering a values-driven culture.
Management Consulting
Hiring Manager
Chris Wessell
Responsibilities
Collaborates with the Executive Leadership team to develop company goals and ensure alignment across all departments
Provides clear direction, coaching, and accountability to direct reports, fostering a culture of ownership, continuous improvement, and alignment with departmental and company-wide goals
Hosts weekly Administrative L10 meetings with direct reports to ensure accountability, transparency, and progress tracking
Works with the CEO to schedule, plan, and execute quarterly and annual Leadership L10 meetings, including booking venues, coordinating travel, and managing meeting logistics
Participates in weekly Leadership L10 meetings and completes assigned Rocks and to-dos that support company-wide objectives
Monitors, tracks, and ensures the timely completion of all Quarterly Conversations (admin staff) and Annual Reviews (production) across all departments, holding managers accountable for execution and consistency
Maintains up-to-date documentation in the Employee Performance Log for performance coaching, recognition, and accountability
Drives seamless collaboration across administrative, production, and executive departments to ensure company-wide alignment and execution
Collaborates with the Director of Security and IT to ensure all administrative and HR-related policies and procedures align with SOC2 and HIPAA requirements
Collaborate with the VP of Development and Director of IT/Security to proactively contribute to audit preparation, internal documentation, employee training, and policy enforcement efforts to support organization-wide compliance goals
Oversees the full lifecycle of legal documents, including NDAs, vendor contracts, and employment agreements. Reviews documents directly or routes them to the appropriate internal stakeholders (e.g., CSO) based on subject matter, ensuring timely execution and compliance with legal and internal standards
Maintains a centralized and organized system for legal documents in The Mailworks Process Library, including processes for tracking renewal dates and key terms. Ensures any contract-driven changes are implemented through the correct channels and communicated effectively to all impacted teams
Ensures completion of required compliance training, including NYS Harassment Prevention, and tracks organization-wide adherence to regulatory timelines
Serves as primary liaison for external labor related legal counsel and benefit providers to address contractual and compliance-related matters efficiently
Coordinates and schedules employee benefit meetings, including retirement and insurance sessions, to ensure awareness and accessibility
Partners with the CSO and Controller to evaluate, negotiate, and implement benefit plans that are cost-effective, compliant, and meet employee needs
Leads company-wide talent lifecycle including recruiting, onboarding, training, development, and performance reviews
Personally handles recruitment for senior and executive positions to ensure alignment with company vision and culture
Partners with Leadership to forecast staffing needs and build workforce plans that support company growth and operational needs
Coaches HR team and other managers on full-cycle hiring processes, ensuring consistent candidate experience and adherence to process
Drives inclusion efforts and ensures a respectful, engaging work environment that supports retention and morale
Leads conflict resolution and disciplinary actions, collaborating with department managers to ensure fair and legal outcomes
Ensures enforcement of all HR policies and labor law requirements, including proper documentation of coaching, corrective actions, and terminations to protect the company from liability
Investigates complaints and sensitive issues with professionalism and discretion, ensuring a complete, documented, and compliant process in line with the HR Process Manual
Oversees execution of internal culture-building events that align with company values and employee engagement goals
Assumes full ownership of the HR & Administrative Process Manual, including version control, updates, and team training
Maintains and organizes the company’s Process Library in Asana and Google Drive, ensuring documentation is accurate and accessible
Collaborates with the Marketing Department to communicate internal initiatives and promote employee achievements
Develops, refines, and documents administrative workflows that improve operational efficiency and support company growth
Partners with the CEO to prepare and present materials for All Hands and other company-wide presentations
Collaborates with the L10 team to plan and execute company events, including happy hours, holiday parties, and team lunches, and manages conference room logistics for external meetings, ensuring hospitality needs such as food and refreshments are met
Qualification
Required
Holds active SHRM-CP or SHRM-SCP certification (or PHR/SPHR), reflecting expert-level knowledge in HR strategy and compliance
Proven ability to mentor and lead high-performing teams while holding them accountable to results and process
Strong communication skills with a professional, direct tone capable of delivering clear feedback at all levels
Extremely organized with the ability to manage complex, multi-departmental projects and competing deadlines
Deep working knowledge of labor law, FMLA, PFL, benefits administration, and compliance standards
Technically proficient in Google Suite, Asana, with a strong ability to learn new tools
Highly accountable and process-oriented, consistently modeling adherence to SOPs and company policy
Committed to fostering an inclusive and respectful workplace that aligns with company core values
Company
PeopleWise
The stakes are high when making a hire critical to your organization’s success.
Founded in 2020
2-10 employees
Funding
Current Stage
Early StageLeadership Team
Chris Wessell
Managing Partner
Company data provided by crunchbase