KTek Resourcing · 3 days ago
Desktop Support Engineer
Santa Clara, CA
Contract
Onsite
Entry, Mid Level
$24/hr - $25/hrKTek Resourcing is seeking a Desktop Support Engineer responsible for troubleshooting and resolving issues for end users and executives. The role involves ensuring the reliability, security, and performance of end points and applications to meet user needs and business operations.
Health CareHuman ResourcesMedicalStaffing Agency
Hiring Manager
Fahad Syed
Responsibilities
Understanding of operating systems (e.g., Windows, macOS, Linux) and their configurations, including troubleshooting common issues
Familiarity with desktop hardware components such as CPUs, RAM, hard drives, and peripherals (e.g., monitors, keyboards, mice), including troubleshooting hardware-related problems
Ability to install, configure, and troubleshoot various software applications, including productivity suites (e.g., Office 365, SharePoint), antivirus programs, and specialized software used within the organization
JAMF, Intune (Microsoft Endpoint Manager) SCCM, Ninja One, Active Directory, Azure Active Directory
ServiceNow and Jira Service Management or similar tools
Understanding of basic networking concepts, including TCP/IP, DNS, DHCP, and VPN, to troubleshoot network connectivity issues and configure network settings on desktops
Proficiency in providing remote assistance to users using remote desktop tools such as Remote Desktop Protocol (RDP), TeamViewer, or similar software
Strong communication and interpersonal skills to effectively communicate with end-users, understand their issues, and provide clear instructions and solutions
Responsible for managing, and tracking IT assets, including inventory and consumables, while contributing to demand planning strategies
Willingness to adapt to new technologies and learn continuously, as desktop support often involves staying updated with evolving hardware, software, and security trends
Ability to collaborate with other IT team members, such as network administrators, system administrators, and help desk staff, to resolve complex issues and improve overall IT infrastructure and support processes
Qualification
Required
Understanding of operating systems (e.g., Windows, macOS, Linux) and their configurations, including troubleshooting common issues
Familiarity with desktop hardware components such as CPUs, RAM, hard drives, and peripherals (e.g., monitors, keyboards, mice), including troubleshooting hardware-related problems
Ability to install, configure, and troubleshoot various software applications, including productivity suites (e.g., Office 365, SharePoint), antivirus programs, and specialized software used within the organization
JAMF, Intune (Microsoft Endpoint Manager) SCCM, Ninja One, Active Directory, Azure Active Directory
ServiceNow and Jira Service Management or similar tools
Understanding of basic networking concepts, including TCP/IP, DNS, DHCP, and VPN, to troubleshoot network connectivity issues and configure network settings on desktops
Proficiency in providing remote assistance to users using remote desktop tools such as Remote Desktop Protocol (RDP), TeamViewer, or similar software
Strong communication and interpersonal skills to effectively communicate with end-users, understand their issues, and provide clear instructions and solutions
Responsible for managing, and tracking IT assets, including inventory and consumables, while contributing to demand planning strategies
Willingness to adapt to new technologies and learn continuously, as desktop support often involves staying updated with evolving hardware, software, and security trends
Ability to collaborate with other IT team members, such as network administrators, system administrators, and help desk staff, to resolve complex issues and improve overall IT infrastructure and support processes
Company
KTek Resourcing
KTek Resourcing is a staffing and recruiting company specializing in healthcare, oil, and gas human resources staffing solutions.
Founded in 2006
201-500 employees
H1B Sponsorship
KTek Resourcing has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2023 (1)
2021 (1)
Funding
Current Stage
Growth StageLeadership Team
K
Kshitij Kukreja
Chief Executive Officer
E
Esha Kukreja
President and Co-founder
Recent News
Company data provided by crunchbase