Mindlance · 2 months ago
IT Support Analyst, Associate
San Diego, CA
Full-time
Onsite
New Grad, Entry Level
$23.10/hr - $28.87/hr
0+ years expMindlance is a company seeking an IT Support Analyst at an associate level. The role involves providing first-level support to resolve technical issues with products, applications, and devices while following standard operating procedures and adapting to changes in a fast-paced environment.
Human Resources
Responsibilities
Follows standard operating procedures
Supports troubleshooting efforts to identify routine problems
Provides first level support to resolve problems with products, applications, and devices
Supports documentation of details of incidents, status of service requests, and resolutions, and follows escalation procedures
Assists with processing incoming requests
Adapts to minor changes and setbacks in order to manage pressure and meet deadlines
Supports efforts to meet key performance indicators (e.g., performance, availability, capacity)
Seeks out learning opportunities and feedback to increase own knowledge and skill using internal training resources
Contributes to the knowledge repository for routine technical support
Escalates routine problems as necessary to appropriate resource (e.g., support team, vendor)
Completes routine technical tasks assigned by more senior personnel
Manages minor distractions, prioritizes tasks, and deals with setbacks in a timely manner with assistance from more senior personnel
Qualification
Required
Communication: The ability to listen actively, ask questions, and explain technical concepts to non-technical people
Problem solving: The ability to identify, diagnose, troubleshoot, and resolve issues using logical steps
Customer service: The ability to detect and fix issues quickly to reduce response times for users
Collaboration: The ability to work well with others and communicate effectively with your team
Adaptability: Being able to think quickly and adapt to unexpected changes or challenges
The capability to efficiently assist users with a wide range of technical issues, such as troubleshooting computing devices, (Windows) operating systems, network technologies, printers, and Microsoft software applications across different platforms (desktop, client-server, browser-based, etc.)
High School Diploma or equivalent
6+ months of experience in IT or related area
6+ months of experience in operating system or software application troubleshooting (e.g., root cause analysis, debugging)
Company
Mindlance
Mindlance is a Staffing and Recruiting company which provides multi-vertical staffing services
1001-5000 employees
H1B Sponsorship
Mindlance has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (71)
2024 (53)
2023 (37)
2022 (72)
2021 (36)
2020 (40)
Funding
Current Stage
Late StageLeadership Team
R
Rajat Paul Dhall
Co-Founder & Managing Director
V
Vik Kalra
Co-Founder and Managing Director
Recent News
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