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Array · 1 day ago

Client Success Manager

Durham, NC

Contract

Onsite

Mid Level

Array Corporation is a leading technology-enabled workforce solutions company. They are seeking a Client Success Manager to manage daily operations, support multi-shift teams, and drive continuous improvement while building strong relationships with clients.

ComputerSoftware

Responsibilities

Build strong relationships with client contacts in operations, finance, HR/safety, and IT. Understand the business operations inside and out, communicating daily with customers, attending production and floor meetings, and building trust in Array’s partnership

Identify workflow bottlenecks and improvement opportunities; escalate to RD and internal teams to pilot and implement improvements

Coordinate QBR schedules and contribute content; ensure client-facing reporting is accurate and timely

Supervise, coach, document, and performance-manage the onsite workforce; deliver in-the-moment feedback for safety, quality, and speed; or ensure that the Onsite Talent Engagement Manager does so

Define the Ideal Talent Profiles, including defining physical requirements to complete the role as expected. Collaborate with talent acquisition teams to ensure workforce needs are met

If supporting a delivery where in-person interviews are not possible, complete an in-person Final Evaluation and hiring decisions

Understand how to perform core production tasks and, in rare instances, assist hands-on to unblock flow or cover gaps

Manage the day: ensure shift coverage, set the plan for the day, ensure targets and expectations are clear, and provide direction as needed to drive performance

Own or oversee scheduling to keep staffing levels as expected to meet production targets

Exceed client productivity targets; convert expectations into operational reality above target by directing staffing, performance management, and process enhancement

Ensure daily adherence to safety, regulatory, and contractual standards; proactively mitigate risk and workers’ comp exposure

Create a workplace environment that effectively balances fun and structure

Qualification

Client relationship managementPerformance managementProcess improvementStaffing coordinationTeam leadership

Required

Build strong relationships with client contacts in operations, finance, HR/safety, and IT

Understand the business operations inside and out, communicating daily with customers, attending production and floor meetings, and building trust in Array's partnership

Identify workflow bottlenecks and improvement opportunities; escalate to RD and internal teams to pilot and implement improvements

Coordinate QBR schedules and contribute content; ensure client-facing reporting is accurate and timely

Supervise, coach, document, and performance-manage the onsite workforce; deliver in-the-moment feedback for safety, quality, and speed

Define the Ideal Talent Profiles, including defining physical requirements to complete the role as expected