iShift · 1 day ago
Desktop Support Technician - Fully Onsite in Anaheim, CA - Long Term
Anaheim, CA
Contract
Onsite
Entry, Mid Level
2+ years expiShift is a company providing technical support solutions, and they are seeking a Desktop Support Technician to deliver hands-on technical support for business end users in a Windows-based environment. The role involves troubleshooting hardware and software issues, performing onboarding and offboarding activities, and supporting core workplace technologies.
ConsultingInformation ServicesInformation Technology
Hiring Manager
Piyush Sharma - MBA ♛
Responsibilities
Provide onsite desktop support for end users across Windows laptops and desktop PCs
Troubleshoot hardware, software, and application usage issues; resolve incidents and fulfill service requests
Perform new hire onboarding setups (device provisioning, account/access coordination, baseline application configuration)
Execute termination and offboarding activities (device returns, access removal coordination, asset updates)
Provision and deprovision phone system users and extensions as requested
Support security badge access systems (access requests, updates, deactivations, basic troubleshooting)
Configure and support multi-factor authentication (2FA/MFA) for authorized users
Assist with remote access requests and connectivity troubleshooting (VPN/remote tools, access validation)
Provide “remote hands” support in the server room for system and network administrators (e.g., patching, cabling, power cycles, basic rack/labeling tasks)
Work within a ticketing system to document work performed, update status, and meet SLAs
Contribute to and maintain technical documentation and knowledgebase articles
Qualification
Required
2+ years of desktop support or service desk experience in a business environment (onsite preferred)
Strong Windows 10/11 troubleshooting skills (hardware, drivers, profiles, printers, core applications)
Experience with endpoint provisioning and user lifecycle support (onboarding/offboarding)
Familiarity with MFA/2FA enrollment and remote access support
Comfortable working with ticketing systems and documentation/knowledgebase practices
Professional communication skills and a customer-service mindset
Ability to work independently onsite and coordinate effectively with remote teams
Preferred
Experience with Microsoft 365 apps and basic identity/access concepts (e.g., password resets, group membership, access requests)
Exposure to phone system administration and/or physical access/badge systems
Basic understanding of networking fundamentals (DHCP, DNS, Wi-Fi troubleshooting)
Prior experience supporting in a server room or data closet environment
Company
iShift
iShift is an information technology company.
11-50 employees
H1B Sponsorship
iShift has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (9)
2024 (8)
2023 (9)
2022 (8)
2021 (18)
2020 (17)
Funding
Current Stage
Early StageCompany data provided by crunchbase